Job Description
Title: IT Field Support Technician
Employment: Full Time, Onsite and Field
Benefits: Full-Time Employee benefit package
Shift Timing: Monday-Friday, 8AM-5PM (EST)
On Call Requirement: Participate in a 24/7 on-call rotation to provide support for urgent after-hours issues
•1-3 years of experience in: IT Support
•Intermediate knowledge in supporting: Network Devices, Network Cabling, Ethernet, and TCP/IP
•Intermediate knowledge in supporting: Microsoft Windows
•Basic knowledge of supporting: POS systems (VeriFone, Gilbarco Passport, etc.)
•Basic knowledge of supporting: Payment card processing systems (Cybera, Hughes, etc.)
•Organized and capable of multitasking in a fast paced, team driven environment
•Excellent customer service and communication skills
•Ability to handle 24/7 on-call rotational duty
•Ability to travel by road and air
•Monitor and support 100+ store location networks consisting of routers, firewalls, switches, Windows PC’s, Point-of-Sale (POS) systems, Payment card processing systems, and misc. network devices
•Onsite/Field deployment and disassembly of store networks
•Onsite and remotely troubleshooting of store networks (routers, firewalls, switches, Windows PC’s, Point-of-Sale (POS) systems, and misc. network devices
•Field Network Cable management: Install, Run, Terminate, Splice, and Manage low voltage network cabling (Cat3, Cat5, Cat5e, Cat6, etc.)
•Monitor, triage, and resolve IT store support tickets
•Coordinate with remote technicians to resolve field store network issues
•Coordinate with Internet Service Providers (ISP’s) to resolve internet issues at store locations
•Coordinate with other departments in resolving store connectivity issues
•Desired Certifications (one or more):
Company Description
Petroleum Marketing Group is an established distributor of motor fuels & services throughout the Atlantic region of the United States. We own, operate, and/or supply over 1000 sites across a number of states including Maryland, Virginia, Washington D.C., New Jersey, Illinois, the Carolinas, and Florida. Our innovative, dedicated, and experienced employees provide superior customer service and support.
Petroleum Marketing Group is an established distributor of motor fuels & services throughout the Atlantic region of the United States. We own, operate, and/or supply over 1000 sites across a number of states including Maryland, Virginia, Washington D.C., New Jersey, Illinois, the Carolinas, and Florida. Our innovative, dedicated, and experienced employees provide superior customer service and support.