IT Field Support Analyst

About the Role

The IT Field Support Analyst (FSA) is the face of IT for assigned regional business units, providing Level 2 desk-side and remote support. This role maintains computing environments, supports business-critical systems, and acts as a liaison between IT and end users. The FSA also contributes to M&A integration activities.

Frequent travel (up to 90%) across the U.S. and Canada is required, often within 48 hours’ notice.

Key Responsibilities

- Serve as primary IT contact for regional business units.

- Provide Level 2 technical support (desk-side and remote).

- Maintain and administer hardware, software, networks, and configurations.

- Resolve complex and cross-technology incidents; escalate as needed.

- Support system implementations, upgrades, and M&A integrations.

- Develop and maintain IT policies, procedures, and knowledge base documentation.

- Build strong relationships with business leaders and stakeholders.

- Support asset management, vendor coordination, and reporting.

- Contribute to strategic projects and service improvement initiatives.

Qualifications

- Graduate degree in Computer Science, Engineering, or related IT field.

- A+ and/or MCSA certifications preferred. - 5+ years of end-user support experience in large environments.

- Strong troubleshooting, analytical, and problem-solving skills.

- Ability to manage urgent priorities and work extended hours when required.

- Strong customer service and relationship-building skills.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com