Internal Resource Specialist

Company Profile

Intellirent is a global leader in electrical test equipment rentals, serving the power and electrical testing industries with unmatched reliability and technical expertise. We specialize in providing field-ready equipment for testing, maintenance, acceptance, and monitoring applications. Our commitment to quality and service ensures every rental is fully prepared, complete with the right accessories and support to meet real-world demands.

We take a proactive and hands-on approach to equipment rentals. Each order undergoes pre-rental qualification to ensure the right match for the job, and all gear is tested in realistic conditions before shipping. Our support model encompasses not just the equipment, but the technician, the application, and the job itself—delivering end-to-end service that ensures success in the field.

With one of the largest inventories in the industry and a team driven by passion and precision, Intellirent connects the right equipment to the right place, on time—every time. We don’t just ship boxes; we actively monitor, adapt, and deliver on our commitments. When you join Intellirent, you're becoming part of a team that empowers essential industries through dependable tools and expert support.

Location

This job is 100% onsite at our facility in Roanoke, Texas.

Position Summary

The Internal Resource Specialist position will support the sales team in all aspects of delivering test equipment for emergent customer requirements, including maintaining and developing key vendor relationships, test equipment sourcing, purchasing, expediting, and managing test equipment transportation.

Primary Duties & Responsibilities

· Full cycle sales order support including but not limited to:

o Sourcing new and used test equipment for emergent requirements

o Sourcing Sub rented test equipment from approved partner vendors

· Issuing purchase orders to support orders, personnel, and building needs

o Managing equipment transportation, including coordinating emergent shipments and arranging couriers.

o Monitoring active shipments to ensure timely delivery and addressing issues before they impact the customer.

· Identifying and reconciling any sales-related discrepancies including but not limited to:

o Complete order information (customer, assets, tracking information, shipment costs)

o Inventory movement and tracking

o Addressing partial returns of rental orders with customers

o Tracking down equipment not located in physical and subrental inventories

· Ensuring accuracy and completeness of all data related to sales including but not limited to:

o Maintenance of technical literature for all test equipment

o Validation of serial numbers for each inventory asset

o Photographing and documenting accessories for test equipment

o Accurate and up to date list prices and other relevant data for all our models

Qualifications:

· Highly effective communicator, both internal and external to the organization.

· Accurate and precise decision making.

· Ability to thrive in a work environment where you are being asked to transition between working under pressure on urgent matters to working on spreadsheets and data analysis.

· High personal accountability and drive.

· Great computer, internet search, and typing skills.

Measurement of Performance

· Order Fulfillment Accuracy

o Percentage of sourced equipment orders completed without discrepancies (e.g., correct model, accessories, documentation)

o Accuracy in matching serial numbers, technical literature, and asset details in inventory systems

· Sourcing and Purchasing Efficiency

o Average time from request to purchase order issuance for emergent equipment needs

o Success rate in securing required equipment from approved vendors within defined timelines

· Logistics and Shipment Execution

o On-time delivery rate for coordinated shipments and courier arrangements

o Response time to shipping disruptions or delays impacting customer delivery

· Inventory and Documentation Compliance

o Accuracy of asset tracking and inventory updates (physical and subrental)

o Completeness of technical documentation, photographs, and price data maintenance

· Issue Resolution and Data Quality

o Time to resolve order discrepancies (e.g., partial returns, tracking mismatches)

o Quality and completeness of sales order data entered into internal systems

· Cross-Functional Collaboration

o Responsiveness to sales and operations teams' requests

o Effectiveness in communicating with vendors and internal stakeholders under pressure

· Customer Satisfaction Support

o Internal feedback score from sales team based on fulfillment support and accuracy

o Success in meeting last-minute or emergent customer demands without error

Experience & Education

· High school diploma or GED

Reports to:

· VP of Sales Ops & Inside Sales Director

Physical Requirements

· All positions will require, to some degree, the physical abilities described below to perform the essential functions of the job

· Work the expected hours, consistently arrive at work at the agreed time and follow Company rules and guidelines regarding breaks and meal periods.

· Communicate effectively, both oral (in person and on the phone) and in writing.

· Use of tablets and computers in various IT systems

· Use keyboard or equivalent equipment, to access the computer,

· Use hands to manipulate documents and general paperwork to view contents

· Read documents, reports, files, etc.

· Communicate effectively using the telephone, email, and instant messaging

· Move around and through all work areas as needed, may include climbing stairs or ladders

· For Office-based role:

o Regularly sit at assigned locations/desk for up to 8 hours per day with allowable breaks

o Lift and/or move up to 10 pounds (i.e. books, reports, binders, etc), OR if IT related lift up to 50 pounds in IT equipment individually

· For Operations, Warehouse, & Lab based roles:

o Lift, push, and move up to 75 pounds individually and up to 150 pounds as a team

Compensation & Benefits

· The hourly rate of pay for this role will be between $25.00 and $30.00 per hour. Overtime will be paid at the legally required rate. A certain amount of overtime maybe expected each week but will vary from week to week.

· Benefits will be available to all full time employees. Full time is typically considered to be 40 hours per week (but must consistently work 30 hours minimum per week over any consecutive eight week period).

Intellirent is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

All offers of employment are contingent upon the completion of a pre-employment background investigation that may consist of, but is not limited to, a pre-employment drug & alcohol screen, criminal background investigation, and documentation required by the Immigration Reform & Control Act of 1986 or other applicable regulations. During the background investigation process, a record of conviction or other adverse issues will not necessarily disqualify a candidate from employment. intellirent will consider factors such as 1) the length of time that has passed since the offense or adverse issue; 2) age at the time of the offense or adverse issue; 3) the severity and nature of the offense or adverse issue; 4) the relationship of the offense or adverse issue to the position for which you have applied, and 5) evidence of rehabilitation. Additionally, candidates who refuse to submit to a drug and alcohol test or who fail to show up for a drug test within the required time will no longer be considered for employment, and any offer of employment will be rescinded.

Last Updated 06/20/2025

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

Schedule:

•

8 hour shift

Work Location: In person