Inside Sales Specialist

Sark Wire is seeking an Inside Sales Specialist to support daily customer operations and sales execution in a manufacturing environment. This role is customer-service and sales-support focused, involving order management, shipment tracking, customer communication, reporting, and internal coordination with production, logistics, and accounting teams.

This is not a digital or online marketing role. The ideal candidate is detail-oriented, organized, and comfortable working with customers, data, and internal teams in a fast-paced industrial setting.

Job Duties and Responsibilities:

Customer Service & Sales Support

- Prepare and maintain daily sales, shipment, and backlog reports

- Track daily shipments, deliveries, and order status; proactively communicate updates to customers

- Receive, review, and process customer orders accurately and in a timely manner

- Manage customer RMAs, returns, and issue resolution in coordination with Quality, Production, and Logistics

- Communicate professionally with customers regarding order status, delivery timing, documentation, and issues

- Coordinate shipping schedules and special customer requirements

- Maintain accurate customer and order records in SAP and internal systems

- Support the Accounts Receivable (AR) team with customer follow-ups and collections

- Organize completed materials according to customer specifications

Sales & Customer Relationship Support

- Support sales managers with customer communication and follow-ups

- Reach out to existing customers regarding repeat orders or additional needs

- Assist with customer visits when required

- Attend industry trade shows, exhibits, and sector events as needed

- Support preparation of customer-facing materials (non-digital, non-campaign-based)

Qualifications and Requirements:

- High school diploma or GED required; associate degree preferred

- 1–3 years of experience in inside sales, customer service, sales support, or order management

- Manufacturing or industrial environment experience preferred

- Strong organizational skills with the ability to manage multiple daily priorities

- Excellent written and verbal communication skills

- Comfortable working with reports, spreadsheets, and operational data

- Proficiency in Microsoft Office (Excel, Outlook, Word)

- SAP experience is a plus

- Ability to work in a plant/office environment and follow safety requirements

- Willingness to attend occasional trade shows or customer visits

Work Environment:

Physical and Operational Setting:

- Work is conducted in a plant environment that is typically loud and may involve exposure to moving mechanical parts.

- Must adhere to safety protocols and use personal protective equipment (PPE) as required.

- Occasional exposure to industrial conditions such as vibration, noise, and environmental hazards.

- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Benefits

- 401(k)- Employer matching contributions of up to 3% of your eligible compensation.

- Health insurance – Employee-paid health insurance coverage

- Dental & Vision insurance

- Short-Term Disability (STD) & Life insurance

- Paid time off - 7 days of PTO accrued in accordance with the company’s PTO policy.

- Vacation Time:

o 5 days paid vacation on your 1st anniversary.

o 10 days paid vacation on your 3rd anniversary.

o 15 days paid vacation on your 10th anniversary.

- Annual Bonus - Eligible for an annual bonus of up to one month’s salary, paid at the year-end (requires a minimum of six months of employment).

- Paid Holidays

Equal Opportunity Employer

Sark Wire is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Pay: $55,000.00 - $70,000.00 per year

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Disability insurance

- Health insurance

- Paid time off

- Vision insurance

Work Location: In person