Inside Sales Representative

Inside Sales Representative- ESC

Classification: Full Time, Exempt

Reports to VP of Sales

Date: 02-2022

JOB DESCRIPTION

Summary/Objective

Customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products as well as communicating effectively with team members within the sales department.

Essential Functions

- Processes customer quotes/orders/changes/returns according to established department policies and procedures

- Provides timely and accurate information to incoming customer order status and product knowledge requests

- Provides timely feedback to the company regarding service failures or customer concerns

- Prospects, qualifies, and generates sales within company established accounts

- Calls prospects to reconnect with inactive customers

- Works heavily with phone, e-mail, facsimiles, some Excel spreadsheets, Word documents, etc.

- Maintains integrity of CRM (Client Relations Management) and/or Visual database by accurately inputting data.

- Responsible for working well with others and maintaining positive attitude within a team environment.

- Assists with walk-in customers, tours, some site meetings, and possible trade-show travel.

- Partners with Outside Sales Team, Production and Operations to meet and exceed customer’s service expectations

- Performs other related duties and projects as assigned by the VP of Sales

- Exercises discretion and judgement with the authority to make independent decisions

Competencies

- Customer/Client Focus.

- Problem Solving/Analysis.

- Time Management.

- Communication Proficiency.

- Teamwork Orientation.

- Technical Capacity.

Supervisory Responsibility

This position does not manage any employees.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work

This is a full-time position. Hours of work are Monday through Friday, 7:00 a.m. to 5 p.m. Hours vary in the winter.

Travel

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected for Trade Shows and customer visits.

Preferred Education and Experience

2+ years’ experience in Sales and Customer service in building related industry

- Excellent organizational skills and ability to independently plan and carry out daily agenda with limited supervision.

- Proven ability to multi-task, remain organized, and meet deadlines.

- Written and verbal communication skills.

- Interpersonal, customer service, and telephone skills.

- Ability to pass pre-employment screenings.

Additional Eligibility Qualifications

None

AAP/EEO Statement

Eden and Valders Stone & Marble expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Eden/Valders employees to perform their job duties may result in discipline up to and including discharge

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $45,050.00 - $60,000.00 per year

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- Paid time off

- Vision insurance

Ability to Commute:

- Eden, WI 53019 (Preferred)

Work Location: In person