Inside Sales Representative

Encore Metals is an industrial company officed in Delta BC that sells metal, we are looking for a motivated, self-driven and reliable individual for an Inside Sales role.

We serve a diverse range of industries including Forestry, Mining, Aerospace, Technology, Electronics, Oil/Gas, Automotive, and Construction, forging strong partnerships with companies across these sectors to achieve mutual growth and success. From delivering accurate pricing and delivery details to actively seeking out new sales opportunities, you'll be the go-to person for our customers' needs. Your exceptional interpersonal skills and ability to truly understand our customers will help forge lasting relationships and provide tailored solutions.

Position requirements

- Develop and Grow customer sales through fast, accurate and complete quotes through phone and email.

- Respond to customer inquiries and determine material availability and conformance to customer requirements.

- Quote prices, enter orders and keep customers updated to delivery schedule.

- Initiate calls to customers and potential customers to solicit purchases of stock or to follow-up on previously quoted business opportunities.

- Coordinate the processing of sales orders.

- Procure and source items for customers outside of our own internal stock through other vendors.

- Understand and provide feedback to customers regarding operational capabilities.

- Keep management informed of any potential/pertinent business issues.

- Process customer calls relating to complaints and recommends solutions.

- Utilize creative and innovative sales techniques to increase sales volume.

- Cultivate a strong product and market knowledge, as well as knowledge of the customer’s business and end use of material.

- Keep current on knowledge of products, customer programs, strategies, goals and competitors activities.

- Participate in training opportunities to improve competencies, skills, sales and customer service techniques and to meet company training standards.

Qualifications

- 2 Years experience in a Sales Role

- Strong verbal communication skills.

- Organized and able to multitask.

- Familiarity with the metals industry/oil and gas industry preferable but not necessary.

- Proficiency in Microsoft office suite (Outlook, Word, Excel, PowerPoint) and ability to learn and use other software.

Job Type: Full-time

Pay: $50,000.00-$65,000.00 per year

Benefits:

- Casual dress

- Company pension

- Dental care

- Disability insurance

- Employee assistance program

- Extended health care

- Life insurance

- On-site parking

- Paid time off

- Tuition reimbursement

- Vision care

Application question(s):

- Are you legally authorized to work in Canada?

- 1. You are following up on a quote with a customer, hoping to secure the order. During the call, the customer pushes back, stating that your price is too high and they plan to go with a competitor. What would you say to the customer to win the order?

- 2. You have received a high-value quote request. How would you qualify this request to make the best use of your time and assist the customer effectively?

- 3. What do you consider the most important reason a customer chooses to buy from their supplier, and why?

Work Location: In person