Inside Sales Representative

POSITION SUMMARY

With direction, the Inside Sales Representative will be responsible for fostering relationships with customers and prospects by face-to-face, telephone, voice mail, and written correspondence (including letters, e-mail, fax and website), remaining in continual contact with these customers and prospects to solicit sales opportunities. Incumbent should expect 80% in-office selling and 20% outside selling.

ESSENTIAL DUTIES AND RESPONSIBILITIES The essential functions include, but are not limited to the following:

•Embraces the 1 T.E.A.M culture.

•Builds a target account list through research and cold calling, entering new companies and contact information into CRM.

•Profiles customers and prospects to identify and understand their product or service needs; identifies and suggests products and services to meet those needs.

•Achieves sales targets to increase company profitability.

•Demonstrates the functions and utility of products or services to customers based on their needs.

•Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale.

•Manages customer contract performance to ensure Commercial expectations are met for order profitability, inventory turns, payment within terms, etc.

•Maintains detailed reports of sales activities (via CRM) including calls, orders, sales, lost business, and any customer or vendor relationship problems.

•Provides periodic territory sales forecasts and stay up to date with steel market trends and intel.

•Work with Customer Service Representatives to monitor sales data to contribute to product/service schedule and planning.

•Travel to customers on an as-needed basis.

•Perform other responsibilities and duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

•Ability to communicate with people outside the organization, represent the organization to customers, the public, and ability to articulate conversations well to convey information effectively.

•Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources.

•

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

•Knowledge of sales principles and methods for showing, promoting, and selling company services.

•Proficient in basic Microsoft programs and windows-based applications

•Ability to identify complex problems and reviewing related information to develop and evaluate options and implement solutions.

EDUCATION REQUIREMENTS

•High School Diploma or GED required

•Associate or bachelor’s degree in a related field, preferred.

•Three-five years previous outside/inside sales experience

Steel industry knowledge and experience, a plus

PHYSICAL DEMANDS AND WORK ENVIRONMENT

•The noise level in the work environment is usually low to moderate.

•The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.

•The employee will occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, peripheral vision, depth perception, and the ability to adjust focus.

NOTE

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills associated with the position.

The company is an Equal Opportunity Employer and complies with ADA regulations as applicable.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

Shift:

•

Day shift

Ability to Commute:

Work Location: In person