General Pacific, Inc.

Inside Sales Representative

Fairview, OR

Full-time

$52,000-$58,240

About This Job

General Pacific, Inc, is one of the leading wholesale stocking distributors in the Northwest region of the U.S since 1965. Our company is a utility distribution provider serving the electric, water, telephone, and communication utility markets. We have been in business for over 50 years and have built a long-lasting relationship with our customers by providing them with quality products and value-added services. Our overall primary goal is the complete satisfaction of our utility customers. Our company strives to maintain adverse and well-educated staff to serve our customer’s needs.

We are seeking to hire a candidate who can fulfill the Inside Sales Contractors (Fairview) positions in our growing company that offers benefits with opportunities to advance and learn alongside accomplished business leaders.

Primary Duties:

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Promotes and maintains corporate image through consistent and quality service and establishes and maintains positive working relationships with customers, vendors, and co-workers.

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Analyzes customer business opportunities and proactively recommends items needed by customers to increase customer satisfaction and improve transaction profitability.

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Generates new and repeat sales by providing customers with technical data on materials and products as needed and information on alternative materials and products when available.

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Recommends alternative products based on cost, availability, or specifications.

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Determines customer requirements and expectations to recommend specific products and solutions.

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Increases sales and average order size using cross-selling, up-selling, and add-on sales.

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Educates customers about terminology, features, and benefits of products to improve product-related sales and customer satisfaction.

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Contact manufacturers and representatives for pricing and availability as needed.

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Quotes prices and credit terms following standard procedures and prepares sales contracts for orders obtained.

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Requests, reviews, and signs bid and performance bonds when required.

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Accurately processes customer transactions.

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Order and monitor contract materials as required by the customer.

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Obtains freight rates when quoting freight-sensitive materials.

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Obtains accurate information from vendors relating to the shipment and expected delivery dates.

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Estimates dates of delivery to customers based on stock and delivery schedule provided by manufacturers.

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Monitor’s scheduled shipment dates to ensure timely delivery and confers with the Operations Manager, Director of Purchasing, Expediter, and vendors to expedite as needed.

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Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints.

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Communicates to the Director of Purchasing any unexpected increases or decreases in demand for products.

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Fills requests for catalogs, information, or samples as needed.

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Liaises with Expediter to ensure return authorizations on time based on local stocking or manufacturer’s return policy and transmits to customer.

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Remains current on consumer preferences by attending sales meetings and vendor training and reading trade journals.

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Maintains databases of customer and vendor contacts, updating as necessary.

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Other duties are assigned as needed.

Qualifications:

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Has the ability to establish and maintain an effective working relationship with co-workers, customers, vendors, and the general public.

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Ability to establish priorities, work independently, multitask, and proceed with objectives without supervision.

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Knowledge of utility electrical and telecommunications systems and components is preferred but not required.

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Ability to add, subtract, multiply and divide using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

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Has the ability to interpret various instructions furnished in written, oral, diagram, or schedule form.

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Ability to define problems, collect data, establish facts, and draw valid conclusions.

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Capable of operating a PC and various software packages including, but not limited to, word processing, excel, e-mail, and internet applications.

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Capable of operating office equipment such as a printer, scanner, photocopier, and fax machine.

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Excellent verbal and written communication skills are preferred.

Benefits Include:

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Medical, Dental, and Vision Insurance - employee and their dependents

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Life and Disability Insurance

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Health Savings Account

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401(k) Plan (15% Full Salary Employer Contribution, No Match Required)

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Paid Holidays

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Paid Vacation

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Paid Sick Leave

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Quarterly Bonus Program

For consideration, please apply at generalpacific.bamboohr.com/jobs . Please provide a resume and cover letter during the application process.

We are an Equal Employment Opportunity (EEO) employer. For more information about us, please visit: generalpacific.com

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