NOV

Inside Sales Coordinator

Odessa, TX

Full-time

About This Job

PRIMARY RESPONSIBILITIES

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Adhere to organizational policies, regulatory requirements, and applicable laws while executing responsibilities.

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Maintain a thorough understanding of our products and services to provide accurate information to customers.

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Respond promptly to customer inquiries through phone, email, and chat, providing quotes, sales orders, and product availability details.

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Engage in sales functions by discussing our products with customers.

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Perform order entry, including new, quotes, sales orders, and purchase orders, and update existing orders as necessary.

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Conduct compliance checks for both quotations and orders to ensure compliance.

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Create prospects, route to appropriate Product Specialist, and provide quotation status.

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Provide Sales Order information (delivery, documentation, shipping, etc.) to all customers both internally and externally.

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Maintain accurate records of customer interactions, transactions, comments, and complaints.

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Review purchase orders for accurate billing information and compliance with company standards before processing.

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Organize files for each sales order using the electronic filing system.

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Collaborate with team members and other departments to provide seamless customer service.

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Take ownership of customer issues, identifying and escalating complex problems to the appropriate personnel.

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Collect prompt and accurate feedback from customers.

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Provide remote assistance outside of business hours when on call.

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Continuously seek ways to improve the customer experience and suggest enhancements.

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Build and maintain positive, professional relationships with internal and external customers.

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Provide management with regular updates on specific accounts and areas of support.

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Perform other duties as assigned, in compliance with all company and HSE policies and procedures.

Additional Responsibilities:

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Order Processing: Assist customers with placing orders and tracking shipments, ensuring accuracy and timeliness.

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Feedback Collection: Gather customer feedback and insights to help improve products, services, and customer experience.

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Policy Explanation: Clearly explain company policies, procedures, and terms of service to customers.

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Technical Support: Provide basic assistance on identifying parts / part #’s through drawings/ manuals and guide customers through problem-solving steps.

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Sales Support: Upsell or cross-sell products and services when appropriate, enhancing customer value.

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Account Management: Update and maintain customer account information to ensure accurate records.

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Return and Exchange Coordination: Facilitate product returns, exchanges, and refunds in accordance with company policies.

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Training Participation: Attend training sessions, workshops, and virtual trainings, to enhance product knowledge and customer service skills as needed

FACILITY/GROUP SPECIFIC RESPONSIBILITIES

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Ensure that all customer interactions and transactions are conducted in compliance with facility-specific safety and regulatory standards.

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Coordinate with the logistics team to ensure timely dispatch and delivery of products from the facility.

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Ability to travel to facility after hours when on call as needed.

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Participate in facility-specific safety training and adhere to all health and safety guidelines.

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Participate in group meetings to discuss customer feedback and contribute to product or service improvement initiatives.

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Manage and nurture relationships with key customers associated with the group, addressing their specific needs and preferences.

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Act as a liaison between the group and its strategic partners or stakeholders.

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Suggest process improvements that are specific to the facility’s operations or the group’s customer service strategy.

Participate in pilot projects or initiatives aimed at enhancing group-specific services or customer experiences.

EDUCATION & EXPERIENCE QUALIFICATIONS

High School diploma or equivalent

*

JOB REQUIREMENTS

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Prior experience in customer service or a related field is advantageous.

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Previous experience in a similar role is preferred.

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Proficiency in multiple languages is a plus.

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Exceptional verbal and written communication skills.

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Strong analytical and problem-solving skills, with keen attention to detail.

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Strong organizational skills with a focus on delivering excellent customer service.

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Capability to adapt to new technologies and processes quickly.

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Willingness to participate in ongoing training and development opportunities.

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Ability to maintain composure and professionalism during challenging situations.

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Proficiency in Microsoft Office Suite and familiarity with CRM software.

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Ability to work effectively both independently and collaboratively within a team.

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Ability to adjust to changing processes and customer demands in a dynamic work environment.

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Familiarity with oil and gas land drilling operations is highly desirable.

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Understanding of NOV products is a plus.

Flexibility to work extended hours or on-call shifts as needed to meet business demands.

BEHAVIORAL COMPETENCIES

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Consistently uphold and exemplify NOV's standards of professionalism.

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Upholding high ethical standards in all interactions and decisions.

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Demonstrating honesty and transparency in dealing with customers and colleagues.

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Ability to convey information clearly and effectively, both verbally and in writing.

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Capability to understand and relate to the emotions and perspectives of customers. Demonstrating genuine concern for customer satisfaction and well-being.

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Flexibility in adjusting to changing priorities, environments, and customer needs.

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Openness to learning and integrating new processes or technologies.

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Creative thinking to address complex customer challenges.

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Ability to collaborate effectively with colleagues and contribute positively to a team environment.

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Willingness to support team members and share knowledge.

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Capacity to remain calm and composed under pressure or in difficult situations.

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Persistence in overcoming obstacles and maintaining a positive attitude.

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Precision in managing tasks and ensuring accuracy in customer interactions and documentation.

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Vigilance in spotting errors or inconsistencies.

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Efficiency in organizing and prioritizing work to meet deadlines.

Commitment to understanding and meeting the needs of customers.

TECHNICAL COMPETENCIES

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Microsoft Excel advanced skills are a plus

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Microsoft Outlook experience

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Previous experience in an ERP system. (SAP, Glovia, Oracle, JDE)

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Basic Understanding of Blueprint drawings.

Inside Sales Coordinator

About This Job

PRIMARY RESPONSIBILITIES

Additional Responsibilities:

FACILITY/GROUP SPECIFIC RESPONSIBILITIES

EDUCATION & EXPERIENCE QUALIFICATIONS

High School diploma or equivalent

*

JOB REQUIREMENTS

BEHAVIORAL COMPETENCIES

TECHNICAL COMPETENCIES

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