Burrtec Waste Industries

Information Technology Support Specialist II

LocationFontana, CA
Job TypeFull-time
Salary$70,720-$81,120

About This Job

Burrtec is a well-established refuse and recycling collection company serving over fifteen municipalities throughout Southern California and employing over 1500 full-time employees. Burrtec continues to grow through company acquisitions and successful bid proposals. Burrtec is a family-owned company that firmly believes the key element to our success is knowing how important each employee is in the organization.

We have the following position based out of our Corporate Office in Fontana, CA:


POSITION SUMMARY:

The Information Technology Support Specialist II ensures the smooth operation of computer systems to support end users in successfully completing their work. This role is responsible for receiving, prioritizing, documenting, and resolving help desk requests. Problem-solving will involve the use of diagnostic tools, tracking systems, and hands-on desktop support.


ESSENTIAL FUNCTIONS:

Troubleshoot and resolve issues related to desktop applications, hardware, mobile devices, network connectivity, printers, and user access.
Prepare, distribute, and support IT equipment including desktops, laptops, and smartphones.
Install, image, configure, upgrade, and maintain computers, printers, mobile devices, and peripheral equipment.
Set up new user accounts and manage access controls and permissions.
Maintain and track an accurate inventory of IT assets.
Monitor desktop management software logs daily to ensure timely application of updates and security patches.
Provide support for VDI client hardware, as well as laptop and desktop PCs.
Offer basic-level support for Microsoft Office, including Outlook, and perform hardware diagnostics to the component level.
Assist with the setup and support of Burrtec’s VOIP phone system, including extensions and voicemail.
Document hardware and software changes to maintain accurate historical records.
Ensure client confidentiality and operational integrity by maintaining strict information security practices.
Perform other duties as assigned by management.


QUALIFICATIONS:

An associate degree in Computer Science, Information Technology, or a related field is preferred. A bachelor’s degree is desirable but not required.
Minimum of 5 years of hands-on experience providing end-user help desk and desktop support in a professional environment.
Proficient in Microsoft products, including Windows 10/11 and Microsoft Office Suite.
Experience supporting VMware View VDI environments.
Knowledgeable in basic end-user connectivity troubleshooting, including wireless and wired networking.
Familiarity with VOIP systems setup and support.
Experience with HP hardware, including printers, scanners, and multifunction devices.
Ability to configure and troubleshoot mobile workforce technology (PDAs, tablets, smartphones, etc.).


COMPETENCIES:

Strong interpersonal and communication skills (oral, written, and presentation).
Demonstrated ability to work collaboratively with others and resolve issues diplomatically.
Capable of working independently with minimal supervision and managing multiple priorities.
Proven sense of urgency and commitment to completing tasks and projects with high quality.
Proactive about staying current with evolving technology through continuous learning and self-development.


PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

Must be able to stand, walk, and sit for extended periods.
Requires the ability to stoop, bend, climb, and lift to 50 pounds as needed.
Must be willing and able to drive to various company sites as needed.
This position may require work in both office and operational environments, occasionally in tight or physically demanding spaces.
Must use all company-required safety equipment and follow established safety protocols.


Burrtec Waste Industries, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Burrtec is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact the Human Resources Department at 909-429-4200. The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.


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