Information Technology Administrator

Description:

Summary of Position:

We are looking for a proactive and reliable IT Support Administrator to join our team and provide Tier 1 and Tier 2 support across our organization. This role supports both in-office and remote team members, focusing on end-user support, basic system administration, application troubleshooting, and general IT operations. You will also handle routine data and Power BI requests, assist in deploying hardware/software, and contribute to the daily function and security of our IT environment. This position is ideal for someone who is detail-oriented, enjoys problem-solving, and is comfortable working in a fast-paced environment while delivering exceptional customer service. This position is part of a small IT team and requires a dependable professional who can prioritize daily support tickets and collaborate effectively with third-party vendors when needed.

Location(s): Centennial, CO

Travel: 5% as needed

Requirements: Responsibilities:

+ Fulfill basic data and Power BI report requests (e.g., user access, simple edits). + Installation, administration, and troubleshooting of business critical applications (Engineering, Field, ERP). + Install and maintain licensing for various applications. + Troubleshoot and resolve incidents, ensuring documentation of resolutions and effective follow-through. + Install, configure, image, and deploy desktops, laptops, applications, printers, and other hardware. + Manage and support Microsoft Office 365 environment including Teams, OneDrive, licensing, and general administration. + Use tools like Intune or similar for software deployment and client management. + Administer user accounts and devices through Active Directory and Windows Server platforms. + Support VPN and remote access, network connectivity, and wireless troubleshooting. + Assist with onboarding/offboarding, including training on IT policies and initial setup of devices. + Maintain IT equipment inventory, perform lifecycle management, and suggest upgrades as needed. + Field help requests via phone, email, or ticketing system, maintaining excellent customer service and communication. + Support InfoSec practices including antivirus administration, firewall basics, and adherence to IT general controls. + Participate in after-hours support during upgrades or emergencies. + Train end users on common tools and troubleshooting issues with Microsoft Office, Adobe Suite, and other standard applications. + Provide support for audio/visual setups, video conferencing, and peripheral installations. + Execute and support data backup and restoration procedures. + Assist with ensuring that users and systems follow least rights access and other security best practices.

Minimum Qualifications:

+ Intermediate knowledge of Windows OS, iOS, and Android. + Familiarity with Microsoft 365 suite administration. + Basic knowledge of Active Directory, TCP/IP networking, and troubleshooting tools. + Strong understanding of endpoint management, application security, antivirus, and system imaging. + Proficient in handling requests and documenting issues in a ticketing system. + Effective communication skills with both technical and non-technical users. + Ability to multitask, meet deadlines, and manage multiple priorities. + Capable of reading and interpreting user issues, analyzing root causes, and following through to resolution. + Self-motivated with strong ownership, accountability, and initiative. + Collaborative mindset with the ability to work independently or as part of a team.

Competencies:

+ Excellent communication and interpersonal skills + Attention to detail + Balanced decision making + Strategic thinker

Working Conditions:

This job operates in a professional office/warehouse environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Requirements:

Ability to hear and verbally exchange ideas and information with the public, staff and others via the phone and on-site locations. This position will frequently be required to sit, stand, and walk. May require the ability to climb stairs, to kneel and/or crouch to retrieve equipment and other items.

The job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

Flex Leasing Power and Service is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual