EPB

Senior Technical Support Specialist

Chattanooga, TN

Full-time

About This Job

Senior Technical Support Specialist (Overnight, Weekends)

Overnight shifts, including weekends

We're looking for a skilled Senior Technical Support Specialist to monitor and maintain our fiber network systems during weekend/overnight shifts. You’ll support services like internet, email, phone, video, and hosted Wi-Fi, providing high-level technical support to field teams and business customers.

What You’ll Do

•

Monitor and respond to network alarms and service outages

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Troubleshoot and provision services: internet, email, video, Wi-Fi, and VoIP

•

Support complex telecom setups (e.g., HPBX, SIP trunks, IADs)

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Assist field crews and customer service teams with Tier 3 support

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Maintain accurate technical documentation and internal resources

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Lead overnight operations and manage shift responsibilities without direct supervision

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Work cross-functionally to resolve technical issues and improve system performance

•

Support on-call and overtime needs, including holiday coverage

What You’ll Need

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5+ years of experience in networking, telecom, or telephony

•

Strong troubleshooting and problem-solving skills

•

Familiarity with VoIP, networking, and telecom technologies

•

Be comfortable with Windows, Microsoft Office, and learning many technical software tools

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Ability to multitask, stay focused, and adapt to shifting priorities

Certifications & Requirements

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After onboarding:

•

Obtain Network+ certification & ESA Alarm License

•

Complete Splunk Fundamentals & Metaswitch Overview classes

•

Willingness to work nights, weekends, and take on-call/overtime duties

•

Strong written and verbal communication skills

•

Detail-oriented with a focus on continuous improvement

Senior Technical Support Specialist

About This Job

Senior Technical Support Specialist (Overnight, Weekends)

Overnight shifts, including weekends

What You’ll Do

What You’ll Need

Certifications & Requirements

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