Information Technology Senior Business Analyst

North Texas Municipal Water District (NTMWD) provides vital wholesale water, wastewater and solid waste management services to more than two million people who call North Texas their home. Our culture is deeply ingrained in our core values of Integrity, Trust, Respect, Unity, Service, and Teamwork (ITRUST). Our employees will tell you they feel a sense of purpose and have a daily opportunity to make a positive impact on the cities we serve by helping to provide services that their residents and businesses need to thrive. We offer an array of excellent benefits, including comprehensive health and wellness packages, generous paid time off, professional development opportunities, and a robust pension plan to help secure our employees’ financial future. If you are looking for a rewarding, long-term career where you can make a meaningful impact on the North Texas region, look no further than NTMWD!

Section 1 – Position Summary

This position will collaborate with departments to gather, document, and analyze business requirements, processes, and workflows, ultimately to provide technology solutions that add business value. They will translate these requirements into functional specifications for technology teams and work closely with defined teams to ensure successful project delivery. They will also be involved in identifying areas for process improvement and recommending solutions to enhance operational efficiency and effectiveness. They will be self-directed learner with excellent communication skills, able to provide direction, training, and support to others.

Section 2 – Major Responsibilities

1. Leads cross-functional teams to implement complex, mid to large scale projects to ensure adherence to budget, schedule, and scope of project.

2. Provides ongoing direction, training and support to lower-level analysts and other internal staff.

3. Collaborates with business stakeholders to understand needs, objectives, and challenges.

4. Gathers, documents, and analyzes business processes, identifying requirements, challenges, and gaps.

5. Translates business requirements into clear and concise functional specifications for stakeholders.

6. Documents technical specifications for internal and third-party application development; works with the IT staff or vendor and stakeholders throughout the development effort to ensure appropriate project scope is maintained.

7. Performs workflow analysis and diagrams end user processes to make recommendations to improve methods and procedures for assigned systems.

8. Assists departments with defining functional, technical requirements and scope when procuring new solutions to ensure the software solves the business problem, meets IT standards, and integrates with existing systems.

9. Manages vendor relationships, including being the primary vendor contact, managing communication between internal staff and the vendor, overseeing task management, and providing status updates.

10. Sets and tracks project milestones; manages and accounts for unforeseen delays, then realigns schedules and expectations as needed.

11. Establishes and implements project communication plans, providing status updates to affected stakeholders.

12. Creates and designs ad-hoc reports to support specific needs of department users.

13. Supports and helps plan software implementation activities including change management, configuration, user acceptance testing and training, helping where necessary to meet the goal of a successful go live.

14. Maintains comprehensive understanding of applications, having a clear understanding of capabilities and how they interact to identify additional integration opportunities.

15. Communicates complex technical concepts to non-technical stakeholders.

16. Presents findings, recommendations, and project updates to various audiences.

17. Collaborates with management/project managers to define project scope, objectives, and deliverables.

18. Monitors project progress and identifies potential risks or deviations from the plan.

19. Ensures that delivered solutions meet the specified requirements and are of high quality.

20. Interprets data, analyzes results using statistical techniques and provides ongoing reports.

21. Provides customer service by training computer users/customers, instructing users/customers on applications, and data management. Responds to questions and inquiries.

22. Ensure that District data is protected by following Cybersecurity guidelines and requirements.

23. Communicates clearly and directly with employees to promote a collaborative work environment.

24. Provides management written documentation as needed.

25. Carries out other such duties as may be assigned or requested.

Section 3 – Knowledge, Skills & Abilities

1. Ability to analyze complex business problems and conduct thorough gap and impact analyses.

2. Ability to convey complex information clearly to diverse audiences; excellent verbal and written communication skills.

3. Advanced knowledge of software development processes, project management and system architecture and experience with system integrations.

4. Knowledge of the following applications, ERP, EAM, collaboration software such as SharePoint, Power BI and Automate, Microsoft Teams, and Laserfiche a plus.

5. Knowledge of scripting languages such as SQL a plus, with current Microsoft SQL databases, SQL query development and report writing a plus.

6. Advanced knowledge of API technologies is a plus.

7. Strong attention to detail and a commitment to delivering exceptional customer service, ensuring all project deliverables meet or exceed expectations.

8. Understanding and interpreting complex laws, rules, regulations, policies, and guidelines.

9. Must exercise good judgment based upon established procedures and policies.

Section 4 – Education and Experience

1. Bachelor’s degree in Computer Science, Business Information Systems (BIS), Management Information System (MIS) or a computer related field. Equivalent experience and education can be substituted.

2. Minimum 5 years’ proven experience in business analysis, analytics, application development, data analysis and/or customer service.

3. Prefer certification in Business Analysis (e.g., CBAP, CCBA).

4. Requires a valid Texas Driver's License.

Section 5 – Environmental Factors, Activity Levels and Equipment

This position requires minimum physical exertion with daily lifting requirements of up to 50 pounds. Significant finger dexterity required. Activities may include carrying office materials, pulling, and pushing file drawers and organizing paperwork. Duties are almost always carried out in an office environment. Equipment used includes a Network Computer System and/or personal computer, various printers, calculators, copier, and telephone.

Thank you for considering a career with us! We value diversity, equal opportunity, and a positive work environment. We are committed to providing a rewarding and fulfilling career with opportunities for growth and development. If you are passionate about making a difference and contributing to a dynamic and growing organization, we want to hear from you. Apply today and let’s explore the potential of working together to provide affordable, safe and reliable water, wastewater, and solid waste management services to the North Texas region.