Mid-State Heating and Air

HVAC Scheduling Coordinator

LocationColumbia, SC
Job TypeFull-time
Salary$33,280-$37,440

About This Job


Company Overview

Mid-State Heating and Air has been proudly serving the Midlands of South Carolina since 2009. With over fifty years of combined experience from our certified technicians, we specialize in heating and air conditioning services, including repair, replacement, inspections, and indoor air quality solutions.


Summary

Scheduling Coordinator's daily tasks involve scheduling both inbound and outbound calls and dispatching HVAC technicians, ensuring efficient service to customers, and managing the flow of service requests. You will coordinate with customers, technicians, office personnel and other support teams to ensure timely and effective service. The role also includes maintaining accurate records, tracking service history, and resolving scheduling conflicts.


Essential Functions

Receiving and processing customer service requests, both scheduled and unscheduled. Scheduling technicians for service appointments, considering their availability, skills, and route efficiency, ensuring they have all necessary information and resources.
Communicating with customers to schedule service appointments, provide updates, and resolve any issues. Ensuring that customers are informed about service details, expected timelines, and any necessary preparations. Communicating with technicians regularly to provide updates, resolve issues, and ensure efficient service delivery.
Tracking service history and maintaining accurate records of customer information and service requests. Ensuring that all necessary documentation is completed and filed correctly.


Responsibilities

answering phones, transfer calls to appropriate staff member when needed, scheduling appointments, assisting customers with questions when possible, perform schedule efficiency audits regularly, receive payments via phone, other duties may be assigned.


Skills

Strong organizational skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to prioritize tasks and manage multiple projects simultaneously.
Knowledge of HVAC equipment and service procedures a plus but not required.
Familiarity with scheduling software and dispatch systems.
Ability to work independently and as part of a team.


Requirements

Minimum 2 Years of work experience in a related area that demonstrates professionalism, inclusive of the ability to work well with others, provide outstanding customer service and handle stressful situations in a constructive manner.
Experience with Payzerware, ServiceTitan or similar preferred but not required.
Min 2 years experience in scheduling, dispatching, front desk reception- preferred.
Min 2 years experience in Office Suites and Outlook
Must be able to pass background and drug screen.

If you are organized, customer-focused, and ready to contribute to a growing company that values reliability and community service, we invite you to apply for the Scheduling Coordinator position at Mid-State Heating and Air!


Job Type: Full-time


Pay: $16.00 - $18.00 per hour


Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance


Schedule:

8 hour shift
Monday to Friday
No nights
No weekends


Work Location: In person

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