capital insulation

Scheduling Coordinator

Houston, TX

Full-time

About This Job

We are seeking a highly organized and detail-oriented Scheduling Coordinator to coordinate and manage scheduling tasks within our office.

Key Responsibilities:

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Answer and manage incoming phone calls in a professional and courteous manner.

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Schedule all new jobs and coordinate insulation repair appointments efficiently.

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Provide outstanding customer service at every touchpoint — phone, email, and in-person.

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Monitor and respond to the scheduling email inbox promptly and accurately.

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Enter new jobs into the system accurately, including verifying correct pricing and job details.

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Ensure all job entries are complete and up to date before dispatch.

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Communicate clearly with team members, customers, and technicians to ensure scheduling accuracy.

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Maintain and update scheduling systems and calendars.

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Anticipate scheduling conflicts and proactively resolve them.

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Keep detailed and organized records of all appointments and changes.

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Assist with other administrative tasks as needed.

What We’re Looking For:

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A smart, fast learner who takes initiative.

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Someone with grit — who doesn’t quit when things get tough.

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A team player who brings positive energy and accountability every day.

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A service-minded professional who takes pride in helping customers and solving problems.

Preferred Qualifications:

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Excellent verbal and written communication skills.

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Strong organizational and time-management abilities.

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Demonstrated commitment to delivering exceptional customer service.

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Comfortable using email, scheduling software, and basic office technology.

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Ability to work independently and stay focused in a fast-paced environment.

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Dependable, smart, and not easily discouraged by challenges.

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Prior scheduling, dispatching, or administrative experience is a plus.

Physical Demands:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The position requires the ability to lift moderate to heavy objects and to sit for extended periods to complete administrative tasks.

Benefits:

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Medical, dental, and vision coverage

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Company Paid Life Insurance

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Longevity Stock Program

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IBP Foundation

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Scholarship opportunities

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Paid vacation and holidays

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Employee Financial Assistance Program

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Opportunities for growth and advancement.

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401(K) (Pre-Tax and Post-Tax) Roth 401(k) with company matching

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Supplemental Insurance (Short- and Long-Term disability, hospital indemnity, accident, critical illness, supplemental life insurance.

Capital Insulation is part of the Installed Building Products (IBP) family of companies. Integrity, knowledge, and excellent service – these aren’t just words; they represent how Capital Insulation does business. Whatever your needs, you can trust us to offer high-quality products and services.

Find your next career opportunity and join our team with Capital Insulation!

EEO Statement:

IBP is an equal opportunity employer.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.