HR Service Delivery Developer

The HR Service Delivery Developer is a critical role as part of our HRIS team. This role will lead the design and configuration of HR Service Delivery modules such as Case and Knowledge Management, Lifecycle Events and HR Service Catalogs.

For over 90 years Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partner’s integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. At Global Partners we embrace the future, investing in energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable work.

We’re excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers in the future. We’re looking for passionate people with great ideas to contribute to our company’s future. If you’re motivated by what’s next, Global Partners can provide you with the opportunities to push your career to the next level.

The Types of “Energy” You Bring

- Excellent written and verbal communication skills.

- You are self-motivated and like to take initiative.

- You are a team player with a positive attitude.

- You have strong time management skills.

“Gauges” of Responsibility

- Configure and maintain HR lifecycle event orchestration, including integrations with Workday and other HR applications (e.g., onboarding, offboarding, job changes).

- Architect, build, and maintain custom applications and advanced workflows in ServiceNow using Flow Designer, scripting (JavaScript, Glide), UI Policies, Business Rules, and Catalog Items.

- Partner with Integration teams to build automated workflows and seamless handoffs between Workday and ServiceNow.

- Serve as a subject matter expert (SME) in ServiceNow HRSD, staying informed of new features and advising HR on use cases.

- Collaborate with HR Communications and Change teams to create/update HR knowledge articles and support change communication.

- Collaborate with the Agile team and Business Analyst to translate user stories into deliverables; document requirements, development plans, and system configurations.

- Proactively recommend and implement best practices for security, data integrity, and platform governance.

- Monitor platform performance, conduct root cause analysis of issues, and implement fixes in a timely manner.

- Provide support during release management cycles, including the creation of update sets, testing, and production deployment.

- Stay current on ServiceNow platform updates and industry trends, identifying opportunities to improve functionality or reduce manual effort.

- Serves as a backup for migrating update sets and configuration changes to production, ensuring alignment with ITSM deployment protocols and change management processes.

“Fuel” for You

- Coins! We offer competitive salaries and opportunities for growth. We mean it! We have an amazing Talent Development Team who create trainings for growth and job development.

- Health + Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.

- The Road Ahead – We offer 401k and a match component!

- Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.

- Give Back! We believe in community support. We know everyone gives in their own way, that’s why we offer paid volunteer time-off to you to help an organization of your choice.

The GPS of our Interview Process

- First thing first, if you’re interested in the role, please apply.

- A talent acquisition team member will review your resume in partnership with the hiring manager. If your experience would lend to this opportunity a recruiter will contact you.

- We conduct “in-person” (Teams) interviews and provide additional interview information or other items needed at that time.

Qualifications:

- Bachelor’s degree required

- Minimum of 5 years experience required

- Strong experience with Workday HCM and Workday-to-ServiceNow integration patterns (e.g., Workday Studio, EIBs, APIs).

- Deep understanding of HR lifecycle events and how they map to workflows and automation within ServiceNow.

- Proficiency in JavaScript, Glide API, and client/server-side scripting within the ServiceNow platform.

- Experience with web services (REST, SOAP) and tools like Postman for testing integrations.

- Familiarity with identity and user provisioning systems (e.g., LDAP, AD, Azure AD).Experience creating and maintaining Service Catalog items, knowledge articles, and dashboards.

- Working knowledge of Agile methodologies, including participating in daily standups, sprint planning, and backlog grooming.

- Strong written communication skills with demonstrated ability to produce technical and end-user documentation.

We value passion and potential. If you are enthusiastic about a position and think you can make a meaningful impact, we encourage you to apply even if you don't check every box. We embrace different perspectives, backgrounds and experiences.

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-891-4000.

- Disclaimer: At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.