HR Representative

Serves as a primary resource for all U.S. and Puerto Rico Associates at all levels contacting HR Shared Services. Provides information regarding Company specific HR policies and/or procedures, while complying with organization, State, and Federal guidelines. Inquiries and processing include, but are not limited to, benefits, paid time off, leaves of absence, navigation in HR Systems, and verifications of employment. Develops a working knowledge of HR policies and procedures through administrative processing and responding to phone inquiries, which are documented in the case management system. Ensure all Associate interactions are conducted in a professional and confidential manner while exhibiting a good level of customer service. Escalates complex cases to internal resources, including Specialists, SMEs, CoEs and HRBPs for further research and resolution.

Duties and Responsibilities

Minimum formal education, if any, required to perform this job e.g., Bachelor's Degree in Accounting, Law Degree).

High School Diploma or equivalent experience

Bachelors preferred

Minimum job skills required to perform this job (for example: programming languages, strong interpersonal skills, computer software packages).

Minimum experience required to perform this job.

1-2 years of related experience preferred

Job Type: Contract

Pay: $20.00 - $23.00 per hour

Expected hours: 40 per week

Schedule:

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Day shift

Experience:

Work Location: On the road