General Community Manager

Join Inframark's Community Management Services Team!

At Inframark Community Management Services, you’re not just starting a job — you’re building a career. We serve hundreds of master-planned communities and districts with top-tier support, and we invest just as much in our employees. Join a dynamic, innovative team where your growth and success matter. Grow Your Career. Build Stronger Communities.Apply Today!

Why Work for Inframark?

Our dedication to sustainability and community impact drives us to ensure clean, safe water for future generations. Whether you're at the start of your career or looking for advancement, Inframark offers purpose-driven work and opportunities for growth. We offer an attractive salary package, including a generous benefits package with health, dental, and life insurance, 401(k) plan, paid time off, sick leave, holidays, and wellness plan.

The General Manager assumes oversight of day-to-day community operations and on-site staff. General Manager is responsible for ensuring the efficiency and effectiveness of the Association’s on-site operations to maintain a smooth running & properly functioning Community, for the purpose of on-time product and service delivery to the Client. This position works closely with the Board of Directors.

RESPONSIBILITIES

- This position reports to the Director of On-site Management

- Works with the Community Managers, Board Members, and Committee Members to develop strategic direction and timely delivery of contract requirements for the Association

- Manages Coordinators and Community Manager Supervisor. Develops their annual reviews and success plans

- Ensures alignment of activities which meet the mission, vision and agreed critical success factors and goals of the Association and Board of Directors

- Oversees community, communication, and monitors Association budgets, taxes, collections, processes and procedures

- Reviews monthly financial reporting and makes recommendations as to anticipated shortfalls and/or excess funding by budget line item

- Reviews bids and vendor contracts for property-level services in accordance with the parameters of the Association management agreement and Board of Directors

- Performs spot audits of utility companies’ invoices for payment in accordance with the client’s accounting procedures and timely delivery by due date

- Performs review of regular inspections of all common properties and facilities with Manager/Coordinator

- Prepares and attends all Board of Directors and Annual meetings. Audits Neighborhood Representative and Committee meetings

- Responsible for supporting, training, and providing proactive supervision of staff

- Review and confirm timely distribution of meeting notices, agendas, reports, and minutes of meetings

- Oversee all procedures relating to enforcement of recorded rules and regulations, policies and procedures, and current laws

- Responsible for developing (as needed) and oversight of all Association SOPs

- Must be able to handle escalated homeowner, client, and vendor situations in person as needed

- Supervises the day to day operations of their assigned team

- Understands and adheres to all company health and safety procedures as they relate to essential job functions

- Other duties as assigned

This is not a remote work position. Candidates are required to work on-site in an office, Monday – Friday, 8a-5p.

QUALIFICATIONS

- Proven verbal and written communication skills in order to interface with residents, Board members and vendors

- Ability to establish strong interpersonal relationships with assigned Community Managers, Board members and vendors

- Proven ability to run Board and Annual meetings

- Strong public speak skills

- Strong organizational skills, ability to prioritize work and attention to detail

- Strong customer service skills

- Strong presentation skills

- Strong time management skills

- Ability to adapt to change within the organization and the needs of the client

- Proficient in Windows and MS Office with excellent Excel capabilities

- Strong leadership and influence skills

EDUCATION and/or EXPERIENCE

Bachelor’s Degree with Community/Association management or equivalent industry experience, or Associates Degree with Community/Associate management or industry equivalent experience.

CERTIFICATES, LICENSES, REGISTRATIONS

CMCA, AMS, or PCAM Designation strongly preferred. LSM Designation desired. 5+ years of community management experience required. Previous supervisory or leadership experience required.

PHYSICAL DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Inframark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Learn more about us at Community Management - Inframark