General Manager

Position Summary

We are seeking a dynamic and results-driven General Manager to lead our division in achieving sustained growth, increased profitability, and an exceptional customer experience. This role serves as a key steward of our company’s values and culture, driving operational excellence while building a highly engaged and high-performing team. The ideal candidate is a strategic thinker and hands-on leader who can align people, processes, and performance to deliver measurable results. This individual will play a critical role in shaping the division’s future through strong leadership, customer partnership, and continuous improvement.

Key Responsibilities

Strategic Leadership & Planning

- Partner with senior leadership to develop and execute divisional strategy, including the Annual Business Plan and budget

- Align organizational structure and resources to support both short-term performance and long-term growth

- Drive vision, set clear goals, and ensure accountability across all levels of the division

Operational Excellence & Results Delivery

- Lead all operational functions through managers and supervisors to ensure peak performance

- Monitor and drive key performance indicators (KPIs), including safety, quality, delivery, cost, and compliance

- Ensure customer requirements are consistently met or exceeded, resolving issues promptly and effectively

- Maintain a clean, safe, and well-maintained facility in compliance with all environmental and safety standards

Customer & Growth Focus

- Build and maintain strong relationships with key and strategic customers

- Identify and drive opportunities for organic growth within the division and broader organization

- Act as a visible leader with customers, reinforcing trust and long-term partnership

People Leadership & Development

- Lead, coach, and develop a high-performing leadership team and workforce

- Foster a culture of accountability, engagement, and continuous learning

- Develop talent pipelines and succession plans to support future growth

- Promote a collaborative, team-oriented environment aligned with company values

Continuous Improvement & Best Practices

- Champion Lean, continuous improvement, and operational best practices

- Partner with cross-functional teams to implement process improvements and efficiency initiatives

- Ensure adherence to quality systems and operational standards

Financial & Business Performance

- Manage divisional financial performance, including full P&L accountability

- Ensure execution of plans within budget and achievement of annual performance targets

- Balance operational efficiency with strategic investment for long-term success

Qualifications

- 7–10+ years of progressive leadership experience in a manufacturing or labor-intensive production environment

- Proven success in plant or operations management roles

- Strong financial acumen, including P&L responsibility

- Demonstrated ability to lead teams, drive accountability, and deliver results

- Experience with Lean manufacturing, continuous improvement, and quality systems

- Skilled at operating in fast-paced, evolving environments

- Track record of developing leaders and building high-performing teams

- Hands-on, collaborative leadership style with a strong executive presence

- Bachelor’s degree in Business, Engineering, Supply Chain, or related field preferred

- Lean Six Sigma Green Belt (or similar) certification preferred

- Experience in metal finishing is a plus