Front Desk Receptionist - Office Assistant

Are you people-centered and customer service-driven? Do you pay attention to the little details and maintain organization? Can you proactively address issues and solve problems as they arise? If YES, then Icon Property Rescue needs you as our new full-time Front Desk Receptionist - Office Assistant!

When you join our Milford, OH team, you earn a competitive wage of $18.00 - $20.00/hour. You work a standard 8:00 am - 5:00 pm, Monday - Friday schedule with an hour for lunch. Some on-call, night, and weekend hours are required to meet business needs. Let your administrative skills shine and help us help others - apply today!

WHAT SETS US APART

Since our company began in 2004, Icon Property Rescue has remained steadfast in our mission to help others during some of life's most challenging moments. We are the Greater Cincinnati area's premier choice for water, fire, and mold restoration services, providing 24/7 support when disasters or emergencies strike. Our commitment to excellence and customer satisfaction shines through every day, earning us the 2024 Consumer Choice Award for Water and Fire Restoration! Job seekers can learn new skills and develop professionally while taking pride in making a meaningful difference for the community. Join us!

FRONT DESK RECEPTIONIST - OFFICE ASSISTANT QUALIFICATIONS

Experience with scheduling, dispatching, or customer service in a service-based industry would be preferred.

YOUR NEW ROLE AS OUR FRONT DESK RECEPTIONIST - OFFICE ASSISTANT

You're the point of contact for people who call and email our office, providing professional customer service over the phone and comprehensive administrative support. Each morning, you conduct job audits from the day before to review information and verify accuracy. You also maintain our office and coffee bar materials inventory, proactively ordering and picking up supplies as needed.

Once phone calls start coming in, you answer, screen, and forward the calls to the appropriate person or department. With an upbeat and friendly attitude, you respond to questions, take messages, schedule appointments, and dispatch technicians to emergencies. You also closely monitor dispatch chains to find insurance information, identify additional job requests and referrals, and update our CRM. Throughout the day, you track receipts and reach out to the appropriate individuals if any are missing.

Advance your administrative career and become a crucial part of our daily business operations as our Front Desk Receptionist - Office Assistant! Reach out today using our short initial application.