Christensen, Inc.

Fleet Card Operations Coordinator

Richland, WA

full_time

About This Job

Fleet Card Operations Coordinator II(Seasonal) SCOPE:

As a

Fleet Card Operations Coordinator

, you are a crucial member of Christensen’s Fleet Card Operations team, supporting seamless card production, efficient customer onboarding, and accurate issue resolution. Your role ensures organized and efficient customer-facing and back-office operations while actively participating in annual and quarterly projects, such as governmental compliance, system efficiency enhancements, and data analysis tasks.

Your time will be spent in-office managing customer onboarding, assisting in production efforts, and performing essential morning systems processes to support operational excellence. By aligning your work with Christensen’s annual goals of

EBITA, Volume Growth, eNPS, cNPS, Projects and Common Systems, and TAPS

, you contribute directly to the organization’s success while driving personal and professional growth.

Through Christensen’s

TAP (Talent Advancement Program) initiatives

and rigorous goal-setting framework, you will have the opportunity to expand your expertise within a supportive, growth-oriented environment.

SIGNIFICANT ACTIVITIES & DELIVERABLES

Customer Onboarding:

•

Manage the customer onboarding process by maintaining ongoing communication, tools, resources and processes in place.

•

Work with the Sales team for accuracy and timeliness for all onboardings.

•

Maintain and update production-centered training documentation, including Job Aids, Training Schedules.

Weekley Responsibilities

•

Process invoices for the FleetCard and Cardlock teams with precision to support financial goals.

•

Work with Christensen's Cardlock team to address technical challenges, audit financials, and assist with projects.

Project Involvement

•

Participate in annual and quarterly projects, with a focus on:

•

Ensuring compliance with governmental regulations.

•

Enhancing system efficiencies for FleetCard and Cardlock platforms.

•

Supporting Cardlock-related tasks and special projects as required.

•

Collaborate with internal teams to identify and implement innovative process improvement

Team Collaboration

•

Serve as a backup for processing card network errors and assisting with customer onboarding.

•

Attend key meetings with FleetCard Operations, Sales, Customer Care, and customers to share updates and insights.

•

Maintain and update Standard Operating Procedures (SOPs) and Job Aids to reflect the latest processes and best practices.

LEADERSHIP & TEAM REACH

•

Understand and live our Core Values

Skills & Qualifications Technical Skills:

•

Proficient in Microsoft Office Suite, including Teams, Word, PowerPoint, SharePoint, and Excel.

•

Experience with CRM platforms such as Salesforce preferred

•

Experience with Project Management platforms or systems (Trello, Orchestra, Monday)

•

Accounting and reporting systems experience preferred (Trinium, DM2, other)

•

CFN / Pac Pride / Voyager or other network experience preferred

Experience and Abilities:

•

Associate's Degree or equivalent experiences

•

Experience leading teams

•

Ability to multi-task and trouble-shoot in face-paced environments

•

Experience writing SOPs and Job Aids

•

Previous telephone sales and/or Customer Service training

•

Proven ability to deliver client-focused solutions that address customer needs.

•

Strong organizational skills with a sharp attention to detail.

•

Excellent listening, negotiation, and presentation skills.

•

Strong verbal and written communication skills.

•

Effective interpersonal skills to collaborate with cross-functional teams.

PHYSICAL & MENTAL DEMANDS

•

Operates in a professional office environment.

•

Regularly required to stand, walk, sit for long periods of times, talk, and hear.

•

Repeating motions that may include the wrists, hands and/or fingers, with the ability to reach with hands and arms.

•

This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

Company Offered Benefits

•

As Christensen continues to fuel exponential growth, we pursue to offer a diverse portfolio of benefits coupled with our compensation and bonus incentive programs. A few elements of our benefit programs include:

•

Health Insurance Benefits:

+ Medical, Dental, Vision, plus Ancillary Plans. + Flexible Spending Accounts for Health and Dependent Care, and Health Savings Accounts. + Company provided long term disability and up to $50,000 of life insurance.

•

401(k) plan with a generous company contribution.

•

Paid time off in addition to 7 company paid holidays.

•

Parental Leave Program.

•

Employee Assistance Program.

•

Employee Recognition Program.

•

Employee Referral Bonus Program.

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