Field Technician - (26-WS-813021-003)

The intent of this job description is to provide a representative summary of the major duties, locations, and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be required to perform all duties in this description, and incumbent(s) may be required to perform work-related tasks other than those specifically listed in this description. This job description is not a “contract” between the employee and the Authority. The job duties and essential functions may be changed at the discretion of the General Manager.

General

Job Title:

Field Technician

Job Code:

S0119

Supervises Directly:

No

New or Revised:

Revised

Regular or At-Will:

Regular

Date Last Revised:

12/30/2025

Exempt or Non-Exempt:

Non-Exempt

Compensation Approval Signature:

Union/ Non-Union:

Union

Division:

Department:

Operations

Water-Meter Operations

Salary Schedule:

Regular Wage Service (RW)

Cost Center Code:

600018

Grade:

RW09

Essential Position:

No

Reports To:

Foreman, Field Services

EEO Code:

Skilled Craft Workers

Work Format

In-Person

Who We Are & What We Do:

At DC Water, we provide more than 700,000 District of Columbia residents and 24.6 million annual visitors with essential water, wastewater, and stormwater services. DC Water also provides wholesale wastewater treatment services for 1.8 million people in in Montgomery and Prince George's counties in Maryland, and Fairfax and Loudoun counties in Virginia. We aspire to be known for superior service, ingenuity, and stewardship to advance the health and well-being of our diverse workforce and communities. To achieve this vision, we commit to our shared mission every day—exceeding expectations by providing high quality water services in a safe, environmentally friendly, and efficient manner.

Role Description:

The Field Technician performs various field duties in support of Customer Services. These duties include, but are not limited to, enforcement of delinquent accounts, performing various types of services on meters from 5/8-inch up to 2” in size, inspection of various meter installations, reading of non-transmitting meters, verifying account information as it pertains to meter size, type, location and property serviced and various other meter related duties as assigned by the Foreman.

Essential Duties & Responsibilities:

- Verifies customer information as it relates to meter reads, meter location, meter type, meter size, service address and occupancy.

- Performs interior audits, meter leak inspections and site inspections to ensure that installation conforms to DC Water specifications to include frame and cover placements are at grade.

- Performs service termination and restoration on meters from 5/8-inch up to two inches in size.

- Reports and documents any deficiencies at meter installations to ensure that installation adheres to DC Water specifications and standards.

- Installs meters and meter transmitting units (MTU) from 5/8-inch up to two inches in size.

- Retrofits existing amr compatible meters with mtus.

- Programs and troubleshoots non-responding MTUs to ensure transmission of meter reads.

- Responds to radio dispatched requests for service and communicates back to dispatch final disposition of work assignment.

- Maintains inventory of equipment on vehicle and follows appropriate reconciliation procedures.

- Operates Authority vehicles as an essential function of the position. Maintains vehicles and/or equipment in a clean and orderly manner. Reports any operating deficiencies to the appropriate Authority personnel.

- Performs other related duties and projects assigned at the discretion of the immediate supervisor.

Supervisory Responsibilities : N/A

Key Working Relationships: Interacts with customers and co-workers in the department and throughout the Authority.

Skills & Qualifications:

The qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential responsibility satisfactorily. Reasonable amounts of training are provided.

Required Skills & Qualifications

Required Experience:

Three (3) years of utility field experience.

Minimum Education Requirements:

High School Diploma or General Educational Development (GED) certificate.

Required Skills:

Basic data entry and laptops/computers.

Basic tools for wires splicing and stripping and various type and size wrenches.

Bury Splice Kits, UR connectors, curb cock keys, wheelbarrow keys, and lazy man keys, a plus.

Basic mathematics.

Read maps and navigate accordingly.

Required Licenses & Certifications:

Must possess and maintain a valid Motor Vehicle Operating License.

Physical Requirements:

Subject to indoor and/or outdoor environmental conditions that include exposure to extreme cold and/hot temperatures.

Subject to noise, vibration, and to hazards from a variety of physical conditions.

Subject to atmospheric conditions that affect the respiratory system or skin such as fumes, odors, dusts, mists, gases or poor ventilation, or to exposure to oils or other cutting fluids.

Lifts and carries objects weighing up to 50 lbs.

Work sin tight, unlit, and unfinished spaces.

Work on call during hours and schedule identified by the Authority.

Preferred Skills & Qualifications

Preferred Experience:

N/A

Preferred Education Requirements:

N/A

Preferred Skills:

N/A

The work environment characteristics described in the physical requirements section of the required skills & qualifications table are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.*

Your Experience at DC Water :

At DC Water, our people make us an industry leader. Join a group of thinkers, innovators, and problem solvers focused on protecting life’s most precious resource in the nation’s capital.

- Take pride in your work. We provide an essential service and do work that matters. A career at DC Water is an exciting opportunity to help improve the environment and make a lasting difference for the community.

- Connect to a strong culture. Everything we do is grounded in our shared values—accountability, trust, teamwork, customer focus, safety, and well-being.

- Be your true self. We are an inclusive organization that embraces diversity, and we recognize and celebrate employees’ individuality and unique contributions.

- Build your skills and career path. We are committed to developing a future-ready workforce by helping our employees develop skills for the jobs of tomorrow.

We are proud to be an EEO/AA employer M/F/D/V.

We maintain a drug-free workplace and perform pre-employment substance abuse testing

The Americans with Disabilities Act prohibits discrimination against “qualified individuals with disabilities”. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email complianceada@dcwater.com.