Facilities Account Manager
Location: Northbrook, IL | In-office | Full-Time
Salary: $55,000 – $75,000/year + Bonus + Benefits
Make an impact behind the scenes in commercial maintenance.
Are you experienced in facility maintenance, construction trades, or operations coordination? Join UmbrellaOne, a national maintenance company helping some of the biggest names in retail and restaurants keep their locations running smoothly.
We’re looking for a detail-driven, fast-moving Facilities Service Coordinator to be the bridge between our clients (like major retailers and restaurants) and the plumbers, electricians, and handymen we dispatch daily across the country.
What You’ll Do
You’ll work closely with facility managers and our vendor network to ensure maintenance issues are handled quickly, professionally, and cost-effectively. You’ll be the point of contact for clients and manage work orders from start to finish.
•Coordinate and track repair service requests for plumbing, electrical, handyman, and general facility issues.
•Communicate daily with clients and contractors via phone and email, providing updates and resolving issues.
•Use client portals (CMMS software) to log and manage service orders — we’ll train you.
•Partner with service providers nationwide to ensure quality and timely work.
•Work closely with our AP team to ensure vendors are paid correctly and on time.
•Handle special project requests and support other team members as needed.
•Participate in an on-call rotation — one evening per week and a weekend rotation of approx.. 4 times per year (remote).
This Role Is a Great Fit If You:
•Have experience in facilities, property management, or the trades (plumbing, electrical, handyman, etc.)
•Enjoy fast-paced, problem-solving environments.
•Communicate clearly and confidently — on the phone and over email.
•Are highly organized and thrive under pressure.
•Want to be part of a supportive team that works hard and celebrates success.
What We Offer:
•Competitive salary ($55,000–$75,000)
•Annual performance bonus
•Health, dental, and vision insurance
•401(k) with company match
•Paid time off and holidays
•Opportunities to grow and learn in the facility services industry
Join a growing company that values people, problem-solving, and doing the job right.
Apply today and help us simplify facility maintenance for national brands.
Job Type: Full-time
Pay: $55,000.00 - $75,000.00 per year
Benefits:
Schedule:
Supplemental Pay:
Work Location: In person