Expert, Business System Specialist

Requisition ID # 172170

Job Category: Information Technology

Job Level: Individual Contributor

Business Unit: Energy Delivery

Work Type: Hybrid

Job Location: Oakland

Position Summary

The Business System Specialist (BSS) is a liaison to Information Technology from the line of business, representing the end users and business process owners in business system requirements, implementations, and support. The incumbent understands the corresponding department's user needs and business procedures, processes, and systems. The incumbent typically defines user system requirements, provides user support, coordinates user acceptance testing for new tools, and consults with users on new technologies & features that may contribute to business process efficiency. The incumbent may also perform feasibility analysis, develop project scope, and provide recommendations on alternative solutions, project strategy, and deliverable prioritization. The incumbent prepares and delivers business users’ system needs to Information Technology and represents user needs in developing functional specifications. The incumbent understands the technical needs of the system and can work with IT to ensure solutions meet these technical, functional and nonfunctional requirements.

This position follows a hybrid work model, requiring employees to report to their assigned office location at least ONE day per week. The remaining days may be worked remotely, depending on business needs. The headquarters is the Oakland General Office.

PG&E is providing the salary range that the company, in good faith, believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, particular skills, education, licenses or certifications, experience, market value, geographic location, collective bargaining agreements, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors. This job can also include participation in PG&E’s discretionary incentive compensation programs.

A reasonable salary range is: Bay Area Minimum: $122,000

Bay Area Mid-Point: $158,000

Bay Area Maximum: $194,000

&/OR

California Minimum: $116,000

California Mid-Point: $150,000

California Maximum: $184,000

Job Responsibilities

- Provide expert consulting in business and user needs.

- Analyze and document business requirements for complex projects.

- Analyze end-to-end complex business processes and coordinate with IT to develop and implement solutions to information needs.

- Understand the current and future business environment; effectively anticipate, identify, and fully meet the business needs.

- Identify, propose, and influence solutions to complex business problems.

- Anticipate concerns and questions and provide proactive, timely, and professional communications or delegate as appropriate.

- Act as a critical contributor to teams that define, review, and approve requirements for solutions to business needs.

- Participate in UATs and perform quality reviews of test results.

- May assist with training, change management, and communications associated with system implementations.

- Contribute to business case development.

- Participate in project estimates.

- May write manuals, Requests for Change, and procedures.

- Ability to develop functional and non-functional requirements

- Understand the IT processes and abilities to design solutions and optimizations to solutions and processes

Qualifications

Minimum:

- BA/BS in Business, Engineering, Computer Science/Information Systems, etc., or equivalent work experience.

- Seven years of job-related experience in the Business, IT, or Engineering.

- Participation in projects of high complexity at an expert level or in a leadership role.

- Continuous education in IT and business-specific areas.

Desired:

- An advanced degree is a plus.

- 8+ years of job-related experience in Business Analysis, which may include or be in addition to 6+ years of experience in Information Technology.

- Knowledge of Salesforce, SAP and/or GIS

- Experience in developing technical solutions

- TOGAF certification

- Expert-level knowledge and working experience with multiple corresponding Lines of Business-related functional areas.

- Knowledge of Scaled Agile practices

- Expert knowledge of the business requirements process.

- Detail-oriented, analytical, and good oral and written communication skills.

- Strong understanding of the utility business.

- Ability to work with different teams across disciplines and levels and promote a good working environment.

- Demonstrates advanced understanding of the impact(s) of technical changes to the collective business processes across functional units.

- Good mentoring skills.

- Broad understanding of all relevant business processes of the department(s) supported.