Division Order Associate

ESSENTIAL DUTIES & RESPONSIBILITIES

General description of main/primary duties and responsibilities of the job, aptitude, level of complexity, span of control, autonomy, decision making and judgement. It is central and necessary to the satisfactory performance of the job. Includes the following and other duties as assigned.

Under general supervision, this position will:

- Provide good customer service by answering general division order questions from the owner relations hotline and email. Escalate irregular or complex requests to the appropriate analyst in a timely manner.

- Create and maintain owner identifiers in both Land and Accounting systems.

- Prepare, sort and mail division orders to interest owners.

- Process executed division orders by recording returned dates and making necessary changes to owner number such address and Tax Identification Numbers (TIN) in the database.

- Complete general administrative duties like scan documents, make labels, data entry, make copies and file.

- Perform other duties as assigned.

QUALIFICATIONS

Education, Experience, Licensure (minimum level required)

- High School Diploma or equivalent.

CORE COMPETENCIES

List and describe the required factors (i.e. knowledge, skills, abilities, software programs), that are needed for this role.

- Good working knowledge of Microsoft Office Suite including MS Word and Excel and basic knowledge of Adobe products.

- Basic use/operation of standard office equipment.

- Strong written and verbal communication skills.

- Strong attention to detail and emphasis on accuracy with data entry.

- Good time management and problem-solving skills.

- Able to understand and follow instruction, procedures, policies and maintain confidentiality.

- Able to follow-up and meet established deadlines.

- Good organizational skills.

- Able to help, support and work effectively within a team.

- Capacity to work independently with some supervision.

- Demonstrate high ethical and professional behavior and decision making.

SUPERVISORY RESPONSIBILITIES

- Functions as an individual contributor with no supervisory responsibilities.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Excludes occasional visitation to the field – reference Travel section.

Office Related:

- Job is primarily performed in an office setting with exposure to computer screens and requires regular use of a computer, keyboard, mouse, and multi-line telephone system.

HOURS / SHIFTS

- Regular business hours.

PHYSICAL DEMANDS

- Regularly required to sit, stand, walk, and reach with hands and arms.

- Minimally lift, push, carry and/or move up to 25 pounds.

TRAVEL

Approximate amount of time.

- Minimal travel may be required to other locations.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

Summary of Available Benefits*:

- Health Care eligibility including Medical & Prescription, Dental and Vision coverages

- Health Savings Account (HSA), Dependent Care FSA and Dependent Care FSA match

- Employer Paid Insurance: Basic Life and AD&D (employee, spouse, child), Short-Term and Long-Term Disability Coverage

- Voluntary Insurance: Life and AD&D, Accident, Long Term Care, Critical Illness, Hospital Indemnity, Pet Insurance, Legal Services

- Employee Assistance Program (EAP)

- 401(k) with employer matching

- Student Loan Repayment Reimbursement

- Vacation, Personal Choice Days (PCD), Sick Time

- Paid Parental Leave

- Company paid Holidays

- Wellness Reimbursement

- Subsidized Parking and Public Transportation

- Financial Well-being Program

- Professional Membership Reimbursement

- Employee Discount Programs

- Benefits eligibility is dependent on the employee’s job classification. Effective date is the first of the month after the event date or the first of the month if the event date is the first of the month.