Distributor Support Coordinator

Distributor Support Coordinator

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

We are always on the lookout for a talent with a growth mindset – are you the one?

We are looking for a Distributor Support Coordinator (ECDIS and Voyage Data) with a main responsibility in supporting distributors and customers in pre-sales activities, order handling, and operational support related to navigation systems and voyage data products. The preferred location for this position is Ft. Lauderdale or Melbourne, (US). We offer a possibility to hybrid work.

Your role and responsibilities

As a Distributor Support Coordinator, your work will include supporting customers and distributors in pre-sales activities, order handling, reporting, and marketing-related support connected to ECDIS and Voyage Data products. In this position, you will report to the Distributor Support & Quality Manager and work as part of a global team with diverse expertise. The tasks can also be adjusted based on your individual skills and interests.

Your work will focus on these responsibilities:

- Maintain day-to-day contact with distributors and other key customers, building strong relationships with key stakeholders through phone, email, and occasional customer visits

- Handle customer inquiries, orders, deliveries, and complaints in a timely and satisfactory manner

- Exchange business information with partners, including opportunities, pipeline, and other relevant updates

- Assist partners in establishing required business enablers such as stock availability, service levels, and training

Further Responsibilities:

- Develop and maintain high levels of customer satisfaction

- Act as the operational main point of contact for assigned partners

- Support Sales in dealing with customer-related matters

- Respond to customer requests and provide relevant information (e.g. product information)

- Update customer account, service, and opportunity information in CRM systems

- Confirm customer purchase orders (POs)

- Meet individual and team performance targets

- Balance capacity and manage priorities within the global team

- Secure process quality and compliance with business governance practices

- Actively contribute to continuous improvement initiatives related to processes, tools, and applications to increase overall performance

To be able to succeed in the position, we expect you to have:

- Good understanding of navigation equipment and applications (ECDIS, Radar, Conning, etc.) and Voyage Data products

- Experience in operational and business processes with end-users, resellers, and distributors

- Fluency in spoken and written English

- Good working knowledge of MS Office and ERP systems; experience with license management applications and CRM is an advantage

- Understanding of regulations and certification related to navigation equipment (advantage)

- Strong work ethic with the ability to work independently and manage priorities

- Team-player mindset with good interpersonal and communication skills

- Openness to new technologies and a fast-changing working environment

In addition, as an ideal candidate you

- Drive Wärtsilä Purpose and demonstrate Wärtsilä values

- Understand the value of collaboration and benefits it brings

- Are recognized as a leader with ability to build high performing teams based on trust

- Have high integrity, listen with good intention, appreciate feedback and support people to grow

- Create clarity on direction and inspire people to take action towards the future goals

- Enjoy creating clear business value with a goal-oriented mind-set

- Feel accountable for business impact and act to adjust when performance is not as expected

- Develop an organization with high passion and drive – while making sure that it is fun doing business

Why you and us?

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth, and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?

We have an amazing team, and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future.

Contact & next steps

We hope to hear from you soon by submitting your application through our careers portal. We aim to keep you updated on the process throughout.

For further questions, please reach out to Richard Verkleij, Head of Business Transformation & Sales Support Operations, through richard.verkleij@wartsila.com with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to).

Welcome to join us in shaping the decarbonisation of marine and energy!

Last application date: 11/05/2026

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.