Director of Growth Operations

About Kambo Energy Group

Working in partnership with utilities, governments, Indigenous Nations, and other industry partners we reduce energy poverty, accelerate decarbonization, and improve housing in traditionally underserved communities across Canada and the United States. Kambo delivers three in-house programs: Empower Me, Community Power, and the Home Upgrades Program.

Empower Me delivers multilingual education, support, and coaching services to ensure underrepresented communities have access to energy, climate, and home retrofit programs.

Community Power supports Indigenous Nations to build, renovate, and improve community housing.

Home Upgrades Program provides fully subsidized energy retrofits to improve affordability for households living in energy poverty.

About the Opportunity

Reporting to the CEO and a member of the Executive Team, the Director of Growth Operations will play a critical role in driving revenue growth, ensuring alignment with Kambo Energy Group’s strategic goals and objectives. This role combines team leadership, business development, and client experience to continue to drive growth for Kambo. The successful candidate will have a track record that includes process development, system automation, and people mentorship.

About You

You are a builder at heart, someone who loves creating the systems, structure, and clarity that make a growth engine run. You think in workflows, cadences, dashboards, and pipelines, and you take pride in building processes that people actually use because they make their work easier. You are disciplined with follow-up, allergic to chaos, and you set the standard for account and relationship management by modeling what “great” looks like.

You understand and have experience in building partnerships and projects with governments or utilities, you have an innate ability when it comes to strategic positioning and communications. You have led the development and delivery of proposals and RFPs, and have experience either professionally or personally in values based services whether that’s climate, community, or justice.

You lead with empathy and curiosity, taking the time to understand how things works. You build trust quickly across teams and with clients because people enjoy working with you and feel understood. You bring a calm, structured, relationship-first approach that strengthens both internal alignment and external partnerships.

You are not afraid to roll up your sleeves. Whether it is pulling data for a dashboard, fixing a messy CRM workflow, tightening up a proposal or presentation, or coaching someone through how to handle a challenge, you do the work, not just point at it. You love structure, systems, and accountability, and you help others love them too.

You are a people manager who lifts performance. You know how to coach, mentor, and hold your team to a high standard without losing kindness or empathy. You thrive in fast-moving environments, manage competing priorities gracefully, and keep your eye on both the top and bottom line.

Above all, you bring executive-level presence without ego, someone who can zoom out to provide clarity to leadership while zooming in to ensure the process details are tight. You elevate your team, improve visibility for decision-makers, and create the conditions for sustainable and scalable growth.

Core Accountabilities

Team Leadership and Development

- Hire, motivate, coach, and mentor team members to ensure alignment and high performance.

- Oversee and implement training and development programs to foster team growth and capability.

- Mentor and train future leaders within the organization.

- Lead high-level strategic initiatives within the team and across departments.

- Work alongside the executive team to shape and lead key company initiatives, foster company culture, and support strategy development.

Business Development and Partnerships

- Drive the development and continuous improvement of our go-to-market strategy across the company’s divisions and geographic areas.

- Develop standardized processes to support the Growth team to find and develop new and existing client relationships and opportunities.

- Develop lead-to-sale and account management processes to drive growth.

- Identify, prioritize, and lead RFP responses.

- Cultivate strategic partnerships and alliances to enhance competitiveness.

- Support the management of key accounts, driving reoccurring revenue and fostering long-term value creation and satisfaction.

Client Experience

- Set and enforce standards for an exceptional client experience.

- Develop and manage standard processes ensuring the team delivers consistent results.

- Collaborate with internal stakeholders to maintain cross functional alignment across clients and organizational goals.

Sales Pipeline Management

- Oversee the sales pipeline, ensuring effective lead generation, qualification, and conversion to meet sales targets.

- Establish, monitor and report on key performance indicators (KPIs) for growth initiatives.

- Develop and manage effective processes supporting existing and new client relationships.

Key Competencies

- Advanced leadership and team management skills.

- Expert-level negotiation and relationship-building abilities.

- RFP response development strategy and positioning skills.

- Effective communication and presentation skills.

- Strong analytical, data-driven and detail-oriented decision-making capabilities.

Qualifications

- A bachelor’s degree and 5+ years of experience in a senior growth, business development, or client-facing leadership role.

- Proven ability to develop and execute growth strategies in complex environments.

- Demonstrated experience managing client relationships, proposal development and winning new business.

- Strong business acumen, with the ability to understand financial and organizational levers, recommend informed trade-offs, strategically frame work for diverse stakeholders, and steward budgets and resources in service of sustainable growth and long-term impact.

- Strong analytical skills with the ability to interpret data and provide actionable insights.

- A collaborative team player that can navigate strategically while simultaneously “rolling up their sleeves” to get things done.

Desired Skills & Experience

- Familiarity with energy efficiency, clean energy, climate change, and social justice issues, or a willingness to learn.

While Kambo headquarters are based in Vancouver, this position is open to applicants across Canada. The ideal candidate will be willing to work core hours aligned with PST or MST. We value diversity and inclusivity and strongly encourage individuals from all backgrounds to apply. Your unique experiences and perspectives are invaluable to our work and community impact.

Kambo offers employees comprehensive health benefits, unlimited vacation days, and a flexible, remote work environment.