Director, Business Development (Residential & Commercial)

Job Description

The Director, Business Development (Residential and Commercial) and Account Management is responsible for driving awareness, demand generation, and business growth across all customer segments in WGL territories. This leader will focus on lead generation for residential and commercial customers, manage strategic partnerships with industry associations and partners, and serve as an energy consultant for large and interruptible customers. The role combines business development, account management, and relationship management to deliver exceptional value and support to customers and partners.

Key Responsibilities

Awareness & Demand Generation

- Develop and execute strategies to increase awareness of natural gas solutions among residential and commercial customers.

- Lead demand generation initiatives, leveraging marketing, outreach, and educational campaigns to drive qualified leads.

- Collaborate with Marketing to optimize campaigns and ensure alignment with business development goals.

Business Development (Residential through Commercial)

- Identify and pursue new business opportunities across residential and commercial segments.

- Build and maintain a robust pipeline of prospects.

- Analyze market trends, customer needs, and competitive dynamics to inform growth strategies.

Account Management for Interruptible Customers

- Manage relationships with interruptible customers, ensuring their unique energy needs are met efficiently and reliably.

- Serve as the primary point of contact for service issues, contract negotiations, and account reviews.

- Monitor usage patterns and provide proactive solutions to optimize energy costs and reliability.

Relationship Management for Large Customers

- Act as an energy consultant for the largest customers, helping them achieve their energy goals through tailored solutions and expert guidance.

- Build deep, consultative relationships with key accounts, providing ongoing support and strategic advice.

- Facilitate regular business reviews and identify opportunities for additional value creation.

Partner Management

- Lead engagement with associations, equipment manufacturers, contractors, and other industry partners that use natural gas.

- Develop and manage strategic partnerships to expand market reach and enhance service offerings.

- Represent WGL at industry events, conferences, and partner meetings to strengthen relationships and identify new opportunities.

Performance Management & Reporting

- Define and track key performance indicators (KPIs) for lead generation, business development, account management, and partner engagement.

- Prepare and present regular updates to senior leadership on progress against objectives.

- Collaborate with Data and Analytics to maintain organizational perspective on market opportunity, key customer segment data, and active sales opportunities.

Team Leadership & Culture

- Recruit, mentor, and lead a high-performing business development and account management team.

- Foster a culture of accountability, excellence, and customer-centricity.

- Promote diversity, equity, and inclusion within the team.

Qualifications & Skills

- Bachelor’s Degree required; Master’s Degree preferred.

- 10+ years of business development, sales, or account management experience, with significant experience in the utility or energy sector. - 7+ years of management experience.

- Proven success in lead generation, business development, and strategic partnership management.

- Strong analytical, strategic planning, and problem-solving skills.

- Demonstrated ability to build and manage relationships with large and complex customers.

- Excellent communication, negotiation, and presentation skills.

- Experience with CRM platforms and sales analytics tools.

- Ability to serve as a trusted energy consultant to major accounts.

- Commitment to fostering diversity, equity, and inclusion within the team.

We offer a competitive salary range of $176,000 to $256,250per year, commensurate with experience, education, and skills. In addition, we provide a comprehensive benefits package including health insurance, retirement plans, and paid time off.

The Company values diversity in its workforce and encourages United States military veterans and service members who meet the qualifications to apply

Why work at AltaGas?

AltaGas is a North American energy infrastructure company with a focus on owning and operating assets that provide affordable energy to our customers. AltaGas assets include Washington Gas/WGL, SEMCO, and Petrogas. Our talented team, nearly 3,000 strong, leverages the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions – from the well sites of upstream producers to the doorsteps of homes and businesses to new markets around the world.

We deliver clean and affordable natural gas to approximately 1.7 million customers’ homes and businesses through regulated natural gas distribution utilities across four jurisdictions in the United States and two regulated natural gas storage utilities in the United States. Learn more about our team, vision, and strategy.

To learn more about our mission: https://youtu.be/k1mrKDdsYW8?si=y1k3NOyHxgf4emdL

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For Canadian hires: AltaGas hires personnel on the basis of job-related qualifications. All qualified applicants will receive consideration without regard to a person's ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status or disability or any other characteristic protected by applicable law.

For U.S. hires: WGL/SEMCO/AltaGas offers a total rewards package that includes competitive pay, incentive bonus plans, holiday pay, 401K matching and a wide array of benefits. These benefits including medical, dental and vision coverage are designed to help you and your family stay healthy. We also have paid time off (PTO) to balance the demands of your work and personal life. Available benefits vary depending upon the specifics of the role.

U.S. affiliates of AltaGas are committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, ethnicity, religion, gender, age, national origin, marital status, sexual orientation, gender identity, family responsibilities, matriculation, physical or mental disabilities, political affiliation, genetic information, status as a protected veteran or any other characteristic protected by federal, state, or local law.