Customer Support/Intake & Scheduling Specialist

Job Overview

As a Customer Service & Intake Specialist, you will handle inbound service requests and inquiries from residential and commercial customers on their existing solar and battery systems. You will develop and maintain weekly service team schedules and dispatch service technicians to resolve system issues. This position requires a strong focus on customer phone communication. You will communicate with customers, internal teams and vendors throughout the service repair process. You will gain a strong amount of knowledge on solar equipment functionality, equipment compatibility, and remote diagnostics though this position. You will also provide feedback on our processes to help scale and streamline our service department.

Your role is crucial in maintaining customer satisfaction and fostering collaboration among stakeholders.

If you thrive in a dynamic environment and are passionate about delivering excellent customer service that makes a difference, this is the perfect opportunity for you!

What you’ll do

- You will be the first point of contact for customers who reach out and have questions or need service to their existing solar and battery systems.

- Field customer inquiries, identify service needs and coordinate with the service team to address customer system issues

- Convert service leads to actionable service jobs

- Define service job scope with customers with possible additional service offerings

- Estimate costs and labor required for service jobs

- Forward service contracts to customers for review and approval

- Coordinate with the internal teams and customers to ensure project scope and requirements are documented

- Develop and maintain field service schedules

- Follow-up with customers throughout the service process

- Work with vendors to secure warrantied equipment & applicable labor reimbursements

- Coordinate equipment deliveries and pickups

- Identify service process issues and provide feedback to help improve customer satisfaction, service efficiency and effectiveness

- Create annual production status reports for customers

- Working with building departments to secure service permits and coordinate service inspections

- Report periodic service project health and status to Company management

- Other duties as assigned

Preferred qualifications

- Strong communication skills with the ability to present complex information clearly to diverse audiences, including customers

- Ability to estimate service needs and plan resources within a schedule

- Familiarity with solar and battery system is preferred but not required

Why you’ll love it here

We are dedicated to nurturing talent and creating an environment where innovation thrives. Our commitment extends beyond just work; we prioritize your overall well-being through comprehensive support systems tailored for every stage of your career.

Our benefits include:

- Opportunities for professional development and continuous learning.

- A collaborative work culture that values your input and creativity.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

- 401(k)

- Dental insurance

- Health insurance

- Paid time off

- Professional development assistance

- Vision insurance

Work Location: Hybrid remote in Centennial, CO 80112