Reports To: Director of Operations
Position Summary:The Customer Development Manager is a hands-on, growth-focused leader responsible for driving new customer acquisition, deepening existing relationships, and ensuring an exceptional customer experience across all touchpoints. This role leads both our Account Executives and Account Managers, with a focus on building relationships, expanding market presence, and proactively growing our heating oil, propane, and HVAC customer bases.
You’ll ensure the team is aligned around a customer-centric mindset and empowered to deliver results across the full customer lifecycle, from acquisition to retention and expansion, while collaborating closely with all other teams in the company to deliver a seamless and consistently high-quality customer experience.
Key Responsibilities
Account Acquisition & Revenue Growth
•Lead all phases of account acquisition, onboarding, and lifecycle strategy
•Design and execute cross-sell and upsell strategies
•Build and maintain a visible presence in the community to cultivate referrals
•Administer pricing in line with revenue and margin targets
•Align sales and customer service efforts to create a cohesive customer journey
Customer Experience & Retention
•Take the lead in resolving customer concerns to reduce attrition and increase loyalty
•Personally engage with top accounts and at-risk customers to retain business
•Build and maintain strong customer relationships to extend account longevity
•Champion a culture of responsiveness, problem-solving, and proactive service
•Use customer feedback and data to refine engagement strategies
Leadership & Team Development
•Lead, mentor, and develop a high-performing team of Account Executives and Account Managers
•Establish clear performance goals and provide regular coaching and feedback
•Promote a collaborative, customer-first culture across the sales and service teams
•Identify training needs and implement continuous improvement processes
Qualifications
•3+ years in a customer-facing sales, account management, or business development role
•Track record of hands-on leadership in revenue-generating roles
•Strong relationship builder with excellent communication and negotiation skills
•Proficient in CRM systems (Salesforce preferred) and data-driven decision-making
•Comfort with working in the field, attending networking events, and meeting clients face-to-face
•Entrepreneurial mindset, willing to take initiative, adapt quickly, and lead by example
If you are passionate about driving growth in the energy sector and ready to make an impact, we invite you to apply for the Development Manager position at Levco Tech Inc. Join us in our mission to provide exceptional energy solutions!
Job Type: Full-time
Pay: $80,000.00 - $100,000.00 per year
Benefits:
Schedule:
Experience:
•sales, account management, or business development role: 3 years (Required)
Ability to Commute:
•Trumbull, CT 06611 (Required)
Work Location: In person