Lake City Plating

Customer Solutions Technical Coordinator

LocationSycamore, OH
Job TypeFull-time

About This Job

The Customer Solutions Technical Coordinator, a pivotal role within our commercial department, ensures that our production, quality, and other technical personnel understands our customers' requirements so that we are processing orders correctly and efficiently and satisfying our customers

(Note: on-the-job training will be provided so that the associate in this position possesses the technical knowledge to be successful


Essential Functions

Effectively coordinates the internal communication of customer expectations and company leadership.
Interprets customer product specifications, blueprints, and other documentation.
Identifies the specific plating and/or other processes needed to fulfill the customer’s requirements and translates these requirements into internal instructions.
Captures all information about new opportunities and generates quotation documents using the company’s quoting system. (Backup responsibilities for the Customer Solutions Specialist)
Assists with data entry
Responds to incoming emails and requests for quotes and technical inquiries within twenty-four hours (Backup responsibilities for the Customer Solutions Specialist)
Use defined guidelines and targets, estimate costs and calculates prices.
Keeps detailed data on all customer interactions, business opportunities, market trends and provides continuous improvement feedback to the Customer Solutions Manager.


Competencies


Teamwork Attention to Detail Organizational Skills


Time Management Communication Safety Management


Performance Management Results Driven Reliability

Supervisory Responsibility

This position does not have supervisory responsibilities.

Work Environment

This job operates splits time in the office and the production floor, verifying customer orders and setting up new parts for the production process. Prolonged periods of sitting at a desk and working on a computer. The performance of this position requires exposure to a typical manufacturing area that requires the use of personal protective equipment such as safety glasses, proper closed-toed footwear, and other PPE as needed. The noise level is moderate.

Physical Demands

The physical demands described here are representative of those that must be met by a Customer Solutions Technical Coordinator to successfully perform the essential functions of this job.

While performing the duties of this job, the Customer Solutions Technical Coordinator is regularly required to talk and listen. This position requires sitting, standing, walking, bending, kneeling, stooping, and crouching. The associate must occasionally lift and move items up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type and Expected Hours of Work

This is a full-time position. Days and typical hours are Monday through Friday, 8:00 am to 4 pm

Travel

All Lake City Plating associates are subject to needing to commute between our Ashtabula and Jefferson, OH plants as necessary. Mileage is reimbursed.


Qualifications or Skills Required

Excellent communication skills required

Willing to learn new concepts and manufacturing processes.
Able to read and understand customer parts specifications and to interpret and understand blueprints/drawings, and other technical part data.
Strong mathematical and analytical skills.
Able to define problems, collect data, establish facts, and draw valid conclusions.
Comfortable using Microsoft Office applications.


Preferred Experience

Customer service in a manufacturing environment is preferred.

EEO Statement

Lake City Plating is proud to be an equal opportunity employer. We are dedicated to attracting and retaining a diverse team of talented individuals who are passionate about their work. Our goal is to foster an inclusive, equitable, and welcoming environment where everyone can thrive and contribute their best. Together, we aim to provide exceptional service to our customers.

Lake City Plating LLC. participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.


Job Type: Full-time


Benefits:

401(k)

401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Professional development assistance
Referral program
Vision insurance


Shift:


Day shift


Work Location: In person

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