Customer Service Sales Specialist

Essential Duties

- Answer incoming customer calls. Actively listen and ask questions to understand customer needs, proactively make sales suggestions based on the discovery of customer needs

- Meet or exceed the individual selling performance goals and expectations that include but are not limited to calls per hour, conversion rate, average order, up-sell hit-rate, average up-sell revenue and total sales.

- Explain to customers how, when and where products would best be suited.

- Proactively asks questions to determine caller’s needs (i.e. size of property, need for accessories, etc)

- Proactively recommends product (by name) based on the discovery of customer’s needs.

- Adhere to objectives established for call quality.

- Adhere to the standards set for attendance and schedule adherence.

- Conform to all call handling standards including but not limited to average call length, customer hold time, idle and wrap-up time.

- Bring important information to a supervisor or leads attention.

- Stay up to date on products, product information, and training opportunities.

Minimum Qualifications

- 1-3 months of customer service or sales experience and/or training

- High School Diploma/GED or equivalent

- Basic computer skills and the ability to learn new software

Knowledge, Skills And Abilities

- Excellent verbal communication skills – ability to communicate clearly, professionally, and in a friendly and welcoming manner.

- Meticulous data entry skills

- Customer Service skills

- Time management skills

- Sales and upselling skills

- Ability to learn and understand outdoor power equipment and its applications

- Ability to safeguard confidential customer information

Generac is committed to fair and equitable compensation practices. The salary range for this role based in South Burlington, VT is $17.50-$18.50. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications and geographic location. This role is eligible for variable compensation including short term and long-term incentives. This position includes a comprehensive benefit package that includes medical, dental and vision plans; life, long-term disability, flexible spending and health savings accounts, accrued paid time off, 8 paid Holidays and 401(k) retirement benefits.