Customer Service Specialist

CUSTOMER SERVICE SPECIALIST [$27.95 – $36.78] DOE

–

Since 1926, Clackamas River Water has earned a reputation for

to over 80,000 people through retail and wholesale connections. We are offering an excellent opportunity for you to be part of a

organization by joining our team - well known for providing

we serve with quality water and service.

Our values for Quality Water, Customer Service, Financial Accountability, and Responsible Stewardship govern what we do in serving each other, the public and our surrounding community.

We're seeking an enthusiastic, customer-focused individual to join our team as a

. The ideal candidate is driven to provide exceptional service, communicate effectively, enjoy working in a team environment, and embraces opportunities for continuous learning.

- Respond to a wide variety of inquiries from customers, the general public and other District staff and departments providing information and assistance by phone, in-person, or email

- Resolve customer complaints and provide account and billing assistance

- Process and reconcile daily credit card and cash payments

- Perform a variety of billing activities to ensure customer bills are sent accurately and on time.

- Maintain customer database to ensure account and billing information is up-to-date and accurate

- Contact customers regarding delinquent accounts to collect outstanding balances

- May support accounts receivables/payables, as assigned

- Perform a variety of general administrative functions

Minimum Qualifications

HS diploma, GED, or any equivalent combination of education, training and experience which provides the requisite knowledge, skills and abilities required for the position. Additionally, you are an active listener, naturally inclusive and compassionate with diverse populations. At least 1 year of experience providing customer service to the public and using customer account or billing software in a similar environment. CRW is a drug-free workplace.