Customer Relations Specialist

Job description:

- Answer incoming inquiries from customers in a courteous manner to help build relationships with the customer base.

- Be proactive in assessing the needs of a customer and addressing them promptly.

- Handle administrative, data entry, and reconciliation of accounts receivable.

- Process online requests and inquiries for deliveries.

- Assist customers with setting up their online accounts for payments and orders.

- Process overnight messages from after hours and make sure emergencies were handled.

- If a dispute is made, research and keep the customer in the loop of the resolution.

- Understand the importance of good data and work to maintain current information on accounts.

- Collect on past due balances and keep accounts receivable up to date.

- Maintain mandatory documents are filed in our digital filing system and keep up to date as needed.

- Ensure that every new customer has their mandatory documents completed, including required safety documentation, credit applications, agreements, etc.

- Enter and post customer's payments and ensure daily balances are correct.

- In slower times of business, work with other team members on seasonal projects to prepare for the new season.

Qualifications:

- At least 21 years of age

- High school diploma or equivalent

- 1-3 years of accounting or accounts receivable experience

- 1-3 years of customer service or other applicable work experience.

- Intermediate computer skills including Microsoft Office suite.

- Ability to work in a group office setting, whether the task requires independent or group work.

- Ability to multitask between customer service and clerical work.

- Ability to work in a fast-paced office.

- Must pass a background check and character reference checks.

- Must have a minimum of three job-related references (non-family).

- Maintain a good teamwork relationship with employees

- Maintain an organized and clean workspace.

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 24 – 32 per week

Work Location: In person