Customer Relations Specialist

Description:

Since 1971, Presrite Corporation has been providing world class forging solutions to our customers through our manufacturing plants and dedicated technical division for our engineering and die making capabilities, all located in northeast Ohio. Our customers span many diverse markets: off-highway, agriculture, military, automotive, rail, oil and mining-just to name a few.

Presrite also provides an excellent place to work, with development and advancement opportunities, tuition reimbursement, and competitive pay with outstanding benefits. If you are looking for this type of environment, we have a great opportunity for you. We are currently seeking qualified candidates to join our Customer Service team!

We have an immediate opening for a Customer Relations Specialist at our headquarters in Cleveland, OH.

JOB SUMMARY:

The Customer Relations Specialist is responsible for interacting and building positive relationships with customers to provide information in response to inquiries about products and services and to handle and resolve issues. This position provides effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and services as well as communicating effectively with team members within the customer service department. Major responsibilities include processing orders, preparing correspondence and fulfilling customer needs to ensure customer satisfaction.

Requirements:

MAJOR JOB RESPONSIBILITIES (not all inclusive)

- Review and enter purchase orders and releases per contract review procedure.

- Communicates with customers by phone, email, spreadsheets, internet and occasional customer visits.

- Coordinates and organizes order and shipping information.

- Acts as liaison between customer and organization.

- Maintains and reviews customer websites relating to order fulfillment.

- Build and maintain long-term customer relationships and forge alliance with new customers.

- Record keeping and filing of contracts both paper and paperless, for quality records.

- Provides timely feedback to the company regarding service failures or customer concerns.

QUALIFICATIONS:

- Minimum High School Diploma/GED required; Associate Degree or higher is a plus.

- 2 years minimum customer service related experience, manufacturing industry preferred.

- Computer/technology literate, to include: Microsoft Office (Word, Excel, PowerPoint) and MRP systems.

- Experience in customer contract review.

- Strong teamwork and collaboration skills.

- Excellent verbal and written communication skills with customers, vendors, and co-workers.

Salary: minimum $55,000 based on skills

No phone calls or third-party recruiters, please.

Employment Ready Applicants Only.

The above information on this description has been designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of an associate assigned to this position.

Presrite is an Equal Opportunity Employer. Employment contingent upon successful completion of background investigation. Pre-employment drug screening is required. The Company participates in E-Verify. E-Verify is an internet-based system that compares information from an employee’s Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility. www.dhs.gov/e-verify.