Customer Relationship Specialist

About the Role:

We’re looking for a Customer Relationship Specialist to join our team! In this role, you’ll connect with current and prospective customers by phone to build strong relationships, provide outstanding service, and recommend solutions that meet their needs. You’ll play a key part in retaining customers, supporting account transitions, and promoting programs that make life easier for our customers.

What You’ll Do:

- Make outbound and receive inbound calls to promote Dead River Company’s products and services.

- Listen actively, ask questions, and recommend solutions to meet customer needs.

- Document interactions clearly in our system.

- Manage customer moves by coordinating with both departing and new customers.

- Cross-sell services and encourage enrollment in programs like EasyCAP and EasyComfort.

- Handle account setup, payment processing, and other clerical tasks.

What We’re Looking For:

- 2+ years of experience in telephone sales (call center experience a plus).

- Strong communication and active listening skills.

- Proven ability to cross-sell products and services.

- Detail-oriented, organized, and motivated to achieve results.

- Flexible schedule (some evenings, weekends, or overtime may be required).

- High school diploma or equivalent.

Why Join Us?

- Be part of a customer-focused, supportive team.

- Opportunity to grow and learn in a dynamic industry.

- Competitive compensation and benefits.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.