Customer Service Representative

We are a diversified group of companies. We are seeking ambitious, customer-focused Customer Service Representative, you will play a vital role in ensuring customer satisfaction and maintaining positive relationships. We offer competitive compensation, opportunities for growth, performance-based bonuses and a supportive work environment.

The shifts for this position:

Monday - Friday 7am - 3.00pm ( pay is $23 year around and seasonal )

Monday - Friday 2 pm - 10:00 pm (pay is $25 until April 2026 )

Saturday - Sunday 7-3 pm ( pay is $25 until April 2026 )

Saturday - Sunday 2 to 10 pm (pay is $25 until April 2026 )

Duties:

- Manage high volume of incoming calls, emails, and chat inquiries from customers

- Provide accurate and timely information to customers regarding products, services, and policies

- Assist customers with order placement and scheduling

- Resolve customer complaints and issues in a professional and efficient manner

- Maintain customer records and update information as needed

- Collaborate with other departments to ensure customer satisfaction

- Perform outbound calls to follow up on inquiries or obtain feedback

- Process orders, refunds, and returns efficiently with attention to detail

- Communicating with customers, answering calls and emails to potential customers, and following up on leads.

- Assist with Company Social Media including, managing posts, building and responding to followers in support of achieving corporate marketing goals.

Experience:

- Bachelor’s Degree in Business or Related Field.

- Familiarity with social media marketing.

- Previous experience in a customer service role is required

- Excellent communication skills, both verbal and written

- Strong problem-solving abilities and attention to detail

- Ability to multitask and prioritize tasks effectively

- Proficient in using Windows, email, and creating and emailing PDF estimates and documents

- Ability to work in a fast-paced environment and adapt to changing priorities

Paid training will be provided. Only qualified candidates will be contacted for an interview. We look forward to hearing from you!

Job Types: Full-time, Part-time, Seasonal

Pay: $23.00 - $25.00 per hour

Work Location: In person