Customer Service Representative

Company Description

Westman Steel Industries is one of Canada’s largest manufacturers of premium steel products, specializing in innovative solutions for agricultural, commercial, and residential applications. For over three decades, we have produced high-quality steel products, from rooftops to walls and doors. Our commitment to providing superior products is backed by the CSSBI Quality Product symbol, ensuring industry standards are exceeded. Through ongoing innovation and improved product quality, Westman Steel continues to support its customers in making unique steel statements.

Role Description

This is a full-time, on-site role for a Customer Service Representative located in Brandon, MB. The Customer Service Representative will be responsible for managing customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction. Daily tasks include handling phone calls, emails, and in-person interactions, processing orders, and maintaining customer records.

Qualifications

- Experience in Customer Service and Customer Support

- Skills in managing Customer Satisfaction and Customer Experience

- Strong communication and interpersonal skills

- Ability to handle multiple tasks and work in a fast-paced environment

- Proficiency in using customer service software and tools

- High school diploma or equivalent; additional education is a plus

- Previous experience in the steel or manufacturing industry is beneficial