Customer Service Representative

A respected leader in the Steel processing industry is seeking a  Customer Service Representative

 to join our team at our 

 location. This full-time, on-site position plays a critical role in ensuring exceptional service and operational efficiency across our customer base.

The ideal candidate will be a 

 with a strong sense of ownership, attention to detail, and the ability to thrive in a fast-paced, collaborative environment. This role involves managing customer orders, coordinating with internal departments, and serving as a key point of contact for client communications.

Key Responsibilities:

- Process and manage customer orders from entry through delivery.

- Respond promptly and professionally to customer inquiries via phone and email.

- Collaborate with production and traffic departments to ensure timely and accurate deliveries.

- Maintain accurate records and proactively communicate order status and updates.

- Support internal teams with customer-related information and issue resolution.

Qualifications & Skills:

- Proven experience in customer service, preferably in manufacturing or industrial sectors.

- Strong verbal and written communication skills with a professional demeanor.

- Excellent problem-solving abilities and a proactive approach to challenges.

- Proficiency in basic mathematics and computer systems (ERP experience is a plus).

- High level of accuracy, organization, and attention to detail.

- Ability to work independently while contributing to a team-oriented environment.

- Demonstrated commitment to delivering outstanding customer experiences.

Compensation & Benefits:

- Competitive base salary

- Comprehensive health benefits

- 401(k) with company match

- Paid time off (PTO) and paid holidays