Customer Service Representative

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess strong communication skills and a passion for providing exceptional customer support. This role involves assisting clients with inquiries, resolving issues, and ensuring a positive customer experience. If you are tec Oriented or have interest in solar energy projects, or have experience in sales or call center environments, and thrive in a fast-paced setting, we want to hear from you.

Responsibilities

- Provide outstanding customer service through various channels including phone, email, and chat.

- Assist customers with inquiries regarding their project status and services.

- Handle outbound calls to follow up on customer feedback and resolve any outstanding issues Working with project managers.

- Perform data entry tasks accurately and efficiently.

- Maintain detailed records of customer interactions in our database.

- Collaborate with team members to enhance client services and improve overall satisfaction.

- Utilize Microsoft Office and Google tools to create reports and manage spreadsheets with customer information.

- Demonstrate effective phone etiquette while communicating with clients.

- Analyze customer feedback to identify trends and areas for improvement.

Requirements

- Proven experience in customer service or client support roles.

- Strong communication skills in English; technical abilities are highly desirable.

- Proficiency in Microsoft Office and Google applications and general computer skills.

- Experience in sales or call center environments is a plus.

- Excellent typing skills with attention to detail for data entry tasks.

- Ability to handle customer contracts and scheduling accurately.

- Strong analytical skills to assess customer needs and provide appropriate solutions.

- A friendly demeanor with the ability to maintain professionalism under pressure. Join our team as a Customer Service Representative and contribute to creating memorable experiences for our customers!

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

- 401(k)

- Dental insurance

- Health insurance

Application Question(s):

- Are you able to communicate and coordinate project status information between customers and project managers

Ability to Commute:

- Miamisburg, OH 45342 (Required)

Work Location: In person