Customer Service Representative

The Customer Service Representative (CSR) answers incoming telephone calls from excavators and accurately processes locate tickets utilizing a computerized ticket management and mapping system. The CSR ensures that the information obtained is complete and the appropriate member utility companies are notified. The CSR is responsible for knowing the necessary information needed to complete a locate request and accurately and quickly find the excavation site. This position must frequently assist the caller by using appropriate maps to determine excavation site information and performing research on computer system files to determine if locate request was received and select the proper action to be taken.

The needs of the business determine hours of work and will be based on the company workweek of Monday through Sunday, beginning and ending at midnight on Sunday. Occasional overtime may be required. In some instances, day or overnight travel may be required.

This application; will be forwarded to Staff Right Services, Inc., who will contact you for further details.