Customer Service Representative

Location:

Houston HQ Office

For over 150 years, we’ve been a trusted leader in sourcing, transforming, and distributing specialty industrial minerals. Our work powers progress across industries as diverse as glass, ceramics, construction, coatings, polymers, and water purification. Beyond our materials, we’re proud of our commitment to sustainability, innovation, and empowering people from all walks of life to thrive and make a meaningful impact.

At Sibelco, we believe building a successful career is a two-way journey. We’re looking for individuals who share our values and vision, just as much as you’re seeking a company that aligns with your aspirations. Together, we can shape the future.

- The jobholder ensures that they work to the departmental processes in order to provide excellent customer service whilst still complying with local regulations

- Organizing the receipt and processing of orders, ensuring that customer requirements are met, and providing compliant documentation

- Giving commercial assistance to both customers and sales managers in e.g. handling offers and ensuring information flows

- Handles and ensures the correct workflow of external complaints

Responsibilities:

- Customer Onboarding: Acts as the first line of service for the customers, having the ability to serve them and to coordinate any commercial, technical or operational issues

- Order and Contract Management: Communicates with customers to ensure order entry and amendments are carried out according to customer requirements and verifies order information to ensure correct and compliant documentation is issued

- Customer Inquiry handling: Accepts and logs (CRM) external complaints and provides feedback after investigation by the QA Manager and in consultation with the Sales Manager

- Data Management: Updates systems and shipment files to ensure the work trail can be audited if required.

- Logistics: Perform inbound and outbound forwarding activities

- Export: Track shipments and communicate with customers about the transportation progress / Coordinate shipping with customs agents for clearance on overseas deliveries

About you:

- Bachelor degree in Logistics, Business Administration, Transportation or other relevant field or equivalent by experience

- Or prior experience in customer services or logistics role in an international environment with experience in export/import document handling

- English – proficient verbal & writing

- Local language of the country of base and main operations – proficient verbal & writing

Why Join Us?

Sibelco is more than a workplace—it’s a community that encourages growth, innovation, and collaboration. Here’s what you can look forward to when you join our team:

- Meet Our People: Careers

- Learn About Our Recruitment Process: Learn More

- Discover Our Sustainability Goals: Sibelco priorities

We also welcome applications from all backgrounds and are committed to providing reasonable adjustments to support you through the selection process.

Follow us on LinkedIn, Instagram, Twitter/X and Facebook to learn more about life at Sibelco. Submit your application in the

option.

Please note: We do not require agency services as we have a dedicated Global Talent Acquisition Team.