Customer Service Representative

About Us:

Big Sky Propane is a new start up company with over 30 years of experience behind it. The Owner Richard Coon and his three Children Austin, David and Courtney currently run a 30 year old company in NY called First Fuel and Propane(check us out online). We love Montana so much that we decided to branch out of NY and start a company in it.

What we are looking for:

We are looking for someone to work in our First Fuel and Propane office in NY that will take calls and set up propane accounts for our location in Big Sky Montana. We are looking for an outgoing, driven and enthusiastic individual to join our inside sales/customer service team! The individual we are looking for will have excellent communication skills and be a “people person”.

What You’ll Be Doing

- Customer Experience: Handling incoming calls from both potential and existing customers. Part sales and part account manager.

- Master of Multitasking: Handling incoming calls from a diverse range of customers while simultaneously managing ongoing projects and service requests.

- Project Coordination: You’ll not just take the call—you’ll own the project, coordinating HVAC work, scheduling installations, and following through until the job is done.

- Account Management: Keep customer accounts up to date, process requests, and ensure follow-ups happen on time, every time.

- Proposal & Quote Management: You’ll be responsible for sending out proposals, tracking responses, and following up with potential clients to close deals.

- Technology Skills: Seamlessly work between multiple software platforms, tracking jobs, billing, and customer requests without missing a beat.

Why This Job is Different

Skills That Matter: In this role, you’ll build invaluable skills in organization, project management, and customer relations—skills that will set you apart in any industry.

Growth Potential: This is more than a customer service role—it’s a gateway to career advancement within our recession-proof utility business. The skills you gain here will put you on a path to leadership positions.

Top-Notch Benefits: We know the value of our team. That’s why we offer a competitive salary, fully paid medical/dental insurance, 401k matching, and plenty of time off to recharge.

Comfortable Work Environment: Work in a modern, comfortable office with complimentary snacks and drinks, where the owners truly value and invest in their employees.

We’re Looking for Someone Who

Has Impeccable Attention to Detail: You’ll be managing customer accounts, tracking proposals, and coordinating projects. Every detail matters.

Thinks Fast & Works Faster: You need to be able to handle high call volumes while juggling computer tasks and follow-ups.

Is Driven to Succeed: We want someone who takes pride in their work and isn’t afraid to take ownership of projects from start to finish.

Learns Quickly: The propane industry might be new to you, but with the right mindset, you’ll pick it up and become an expert in no time.

We are continuing to grow as a business and are looking for long term reliable employees. Our sales office is based just outside of Hudson, New York. We operate Monday thru Friday and our hours of operation are 10 am – 6:30 pm.

Job Type: Full-time

Pay: $55,000.00 - $90,000.00 per year

Benefits:

- 401(k) matching

- Flexible schedule

- Parental leave

- Vision insurance

Work Location: In person