Customer Service Representative

Location- 7250 Nelson St, Mission, BC

Overview

We are seeking a dynamic and customer-focused Customer Service Representative to join our team. This role is essential in providing exceptional support to our clients, ensuring their needs are met with professionalism and efficiency. The ideal candidate will possess strong communication skills, a positive attitude, and the ability to handle multiple tasks in a fast-paced environment. Bilingual abilities and experience in call center operations are highly valued. This position offers an engaging work environment where your skills in customer support, data entry, and client services will directly contribute to our company's success.

Duties

- Respond promptly and professionally to customer inquiries via phone, email, or chat

- Provide accurate information regarding products, services, and account details

- Assist customers with troubleshooting issues and resolving complaints effectively

- Conduct outbound calling to follow up with clients or promote new products/services

- Maintain detailed records of customer interactions using Microsoft Office tools and CRM systems

- Process transactions such as cash handling and order entries with precision

- Manage data entry tasks accurately to update customer accounts and support documentation

- Demonstrate excellent phone etiquette and communication skills during all interactions

- Collaborate with team members to improve service quality and resolve complex issues

- Analyze customer feedback to identify trends and suggest improvements for service delivery

Experience

- Previous call center experience or roles involving customer support is preferred

- Proven ability to handle outbound calling and manage high-volume inquiries

- Strong data entry skills with attention to detail and typing proficiency

- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and basic computer skills

- Bilingual candidates fluent in English plus additional languages are highly desirable

- Experience in sales or client services will be considered an asset

- Excellent communication skills, including active listening and problem-solving abilities

- Knowledge of cash handling procedures is a plus

This position is ideal for individuals who thrive in a customer-centric environment and possess the necessary skills to deliver outstanding service. We value diversity and encourage applicants with multilingual capabilities to apply. Join us to become a vital part of our dedicated team committed to excellence in client support.

Job Types: Full-time, Permanent

Work Location: In person