Customer Service Representative

Welcome to SME Solutions, LLC., where our dedication to safety, expert service, and complete customer satisfaction drives everything we do. We work in the fuel industry, servicing gas stations, hospitals, the military, and any place with fuel systems in the Pacific Northwest. Our team installs and maintains fuel pumps, tanks, dispensers, vapor recovery systems, point-of-sale systems, and many other systems and equipment used for fuel distribution and storage. We also offer air quality and environmental testing through our compliance testing department.

Joining SME means starting a rewarding career in a stable industry. We offer competitive pay and benefits without needing formal education or trade school. With nearly 60 years in the industry, our success speaks to our commitment to developing our most valuable resource, our employees!

Overview

We are seeking a highly organized and detail-oriented Customer Service Representative to join our dynamic team. The ideal candidate will play a crucial role in ensuring the smooth operation of our field service teams, as well as support other departments in their projects. This position requires strong time management skills, proficiency in office management, customer service skills, and the ability to communicate effectively with team members and clients.

Responsibilities

- Receive emails from customers reporting service needs for various locations, route emails to internal teams, and enter that data into company systems.

- Manage inbound phone calls directly from customers reporting service needs.

- Enter call data efficiently and accurately to create and process service requests or new jobs in our systems.

- Update customer websites and systems with job details, technician status updates, and closure information.

- Escalate urgent customer service issues to managers clearly, and promptly.

- Take calls or emails from service technicians asking for various assistance (payment processing related, job details, parts requests, schedule, etc.) and directly address their needs or effectively route to appropriate team members.

Requirements

- Proven experience in an administrative or office management role; is a plus.

- Strong organizational skills with the ability to manage multiple tasks efficiently.

- Excellent time management skills to prioritize workload effectively

- Strong proofreading abilities with attention to detail in written communication.

- Ability to work collaboratively within a team environment while also being self-motivated.

- Familiarity with clerical duties and front desk operations is beneficial.

Who you are:

- Reliable & Punctual – we can count on you to be here and on time each day.

- Willing to learn anything – you see learning as career progress opportunities.

- Hard Worker – nobody has to micromanage you to get work done.

- Good Communicator – written and verbal. Communication is key to teamwork.

- Customer Service Focused – your goal is to help people with the work you do.

- Problem Solver – you think critically and find efficient solutions to problems.

- Detail Oriented – you ensure notes are accurate and learn quickly from mistakes.

Benefits

- Employer sponsored Medical, Dental, Vision, Spending Accounts, Life, and Disability plans.

- 401k Program w/ company match

- PTO Program

- Referral Bonus Program

Equal Employment Opportunity

We are committed to a diverse and inclusive workplace. We’re an equal opportunity employer, which means everyone, regardless of their race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status, has the opportunity to be considered for employment. We’re all in this together!

Job Type: Full-time

Pay: $23.00 - $24.00 per hour

Expected hours: 38 – 42 per week

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- Paid time off

- Referral program

- Vision insurance

Application Question(s):

- Describe a time you had to help a customer or coworker who was frustrated or confused. What was the situation, what steps did you take, and what was the outcome?

- Our roles sometimes require juggling multiple tasks or unexpected changes. Tell us about a time you had to stay organized and reliable during a busy or shifting period. How did you manage your time and priorities?

- Please walk us through your recent work history and share what motivated your transitions between roles. What are you looking for in your next opportunity?

Work Location: In person