Customer Service Representative (Manufacturing)

The Customer Service Representative plays a vital role in ensuring a seamless and positive experience for our customers. The primary responsibility will be to act as a liaison between the customers and various internal departments, ensuring that their inquiries, concerns, and requests are addressed promptly and effectively. The focus will be on delivering exceptional customer service while maintaining a deep understanding of our manufacturing processes, products, and services. The hours for this position are Monday through Friday, 7:00am to 3:30pm with some overtime required. The salary range is $21-$24 per hour depending on experience and education. 1-2 years customer service experience; preferably in metal coatings or related industry in a manufacturing environment.

Who We Are

Since 1978, Bales Metal Surface Solutions has been providing high-quality polishing and plating services for the metalworking industry worldwide. We are a female family-owned company focused on helping people achieve success. Our team knows how to "Work, Win, Play, Repeat" and "Rise to the Challenge". We accomplish this by committing to supporting our teammates so together we can be successful, which is evidence of our tenure and low turnover. For more information, please visit our website at www.balesusa.com.

How You Will Rock The Role!

Duties & Responsibilities:

- Enter customer orders accurately and efficiently, ensuring alignment with production schedules.

- Determine charges for services requested, collect deposits or payments, or arrange for billing.

- Respond promptly and professionally to customer inquiries.

- Maintain customer records, contact information and special instructions.

- Maintain accurate and detailed records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.

- Refer unresolved customer grievances to designated departments for further investigation.

- Check to ensure that appropriate changes were made to resolve customers' problems.

- Collect, analyze and present customer feedback to identify trends and areas for improvement.

- Recommend improvements to increase overall customer satisfaction.

- Develop and maintain a comprehensive understanding of our manufacturing processes, product specifications, and technical details.

Talents and Credentials:

- Education: High School Diploma or GED; Some college a plus.

- Experience: 1-2 years customer service experience; preferably in metal coatings or related industry in a manufacturing environment.

- Must be able to speak, read and write in English.

- Excellent verbal and written communication skills.

- Excellent organizational skills and attention to detail.

- Strong problem-solving skills and a proactive approach to issue resolution.

- Ability to work collaboratively in a team-oriented environment.

- Ability to maintain a professional and friendly demeanor while interacting with internal/external stakeholders.

- Ability to adapt to a fast-paced environment.

- Strong computer skills, with proficiency in Microsoft Office Suite & Google Suite; Epicor and CRM experience a plus.

Benefits And Perks:

- Eligible from the 1st day of the month following date of hire: Medical, Dental, Vision, LIFE & AD&D, STD, LTD and EAP.

- PTO, Holiday and Birthday Pay.

- Education, Training and Tuition Reimbursement.

- Eligibility to participate in our 401(k) plan with employer match.

- Employee Recognition Programs

- Fun events and activities.

At Bales, we value people and are committed to the long-term success of every single team member. We offer a competitive salary, continuing education, and a substantial benefits package to show how much we appreciate our team.

Bales is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- Paid time off

- Professional development assistance

- Referral program

- Vision insurance

Work Location: In person