Customer Service Representative (CSR)

Customer Service Representative (CSR) – Home Services | HVAC, Plumbing, Electrical, Heating Oil

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Location:

Walpole, MA

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Compensation: Competitive hourly wage + benefits

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Schedule:

Full-time

About Us:

At

Sinclaire Home Services,

we’re proud to be a leading provider of HVAC, Plumbing, Electrical, and Heating Oil services. We believe in delivering a

5-star experience

and fostering a workplace built on

positivity, respect, teamwork, strong work ethic, and growth

. We’re looking for a motivated and personable

Customer Service Representative (CSR)

to join our growing team and help us continue to deliver exceptional service to every customer, every time.

What You’ll Do:

As a CSR, your primary role will be to

convert incoming calls into booked service appointments

and do whatever it takes to

promote customer satisfaction

. You'll play a vital role in maintaining our reputation and ensuring customers feel confident in choosing us for their home service needs.

Key Responsibilities:

- Book and schedule service appointments across our HVAC, Plumbing, Electrical, and Heating Oil departments

- Deliver call scripts with a natural, engaging, and friendly tone

- Respond to customer inquiries, resolve issues, and promote our brand positively

- Build rapport with customers to encourage repeat business and referrals

- Maintain and update customer records with accurate, complete information

- Adhere to company protocols for handling and resolving customer concerns quickly and favorably

- Participate in training and coaching to improve performance and outbound call conversion

- Work closely with team members to ensure seamless service delivery

What We’re Looking For – Competencies for Success:

- A proven track record in customer service

- Strong phone presence and written communication skills

- Tech-savvy: proficient with phone systems, typing, and CRM/database use

- Highly organized with strong follow-through and attention to detail

- Ability to build trust and show empathy in customer interactions

- Comfortable in a fast-paced, team-oriented, goal-driven environment

- Motivated, flexible, and consistently brings a positive attitude

- A team player who also takes pride in individual performance

What We Offer:

🌟 Competitive hourly pay

🌟 Health, dental, and vision insurance

🌟 Retirement Plan with company match

🌟 Paid time off and holidays

🌟 Ongoing training and support

🌟 A fun, respectful, and team-first workplace culture

Ready to Join a Team That Values You?

If you’re driven to help others, take pride in your work, and want to be part of a company that supports your growth,

we want to hear from you

!

Apply Today!