CSR - Customer Service Representative

Full-time Customer Service Representatives wanted for growing family owned business in Leominster, MA. This is in-person only with no remote opportunities.

Customer Service Responsibilities:

- Manage large amounts of incoming calls

- Provides customers with courteous and professional customer service in person or over the phone in a fast paced work environment.

- Provides account information to customers including but not limited to account balances, history, payments.

- Data Entry.

- Assists customers in the reconciliation of their accounts.

- Provides timely resolution of customer concerns and inquiries.

- Builds effective relationships and trust with customers and potential customers by listening to their needs.

- Processes customer transactions and ensures all necessary information is in place prior to completing the transaction.

- Opens new accounts

- Performs other related duties as assigned by management

Qualifications:

- One to two years related experience or equivalent.

- Excellent customer service skills.

- Excellent verbal communication skills.

- Strong organizational skills; able to manage priorities and workflow.

- Ability to understand and follow written and verbal instructions.

- Professional appearance and demeanor.

- Bilingual skills a plus.

- Acute attention to detail.

- Must be able to multi-task and work in a fast pace work environment.

Hours required:

- 8-5 Monday through Friday, weekend rotation from 8-12 published 6 months at a time

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Benefits:

- 401(k)

- Dental insurance

- Health insurance

- Paid time off

Experience:

- Customer service: 1 year (Required)

- Office: 1 year (Required)

- Multi-line phone systems: 1 year (Preferred)

- Microsoft Office: 1 year (Required)

Ability to Commute:

- Leominster, MA 01453 (Required)

Work Location: In person