Customer Service Representative

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and ensuring a positive experience. You will handle inquiries, resolve issues, and assist clients with their needs while maintaining a high level of professionalism and efficiency.

Responsibilities

- Respond to customer inquiries via phone, email, and chat in a timely manner.

- Provide accurate information regarding products and services to enhance customer satisfaction.

- Assist with order processing, data entry, and cash handling as required.

- Conduct outbound calls to follow up on customer inquiries or provide additional information.

- Maintain detailed records of customer interactions and transactions in our system.

- Collaborate with team members to improve service delivery and address customer concerns effectively.

- Utilize Microsoft Office applications to manage documentation and communication efficiently.

- Uphold company policies and procedures while delivering outstanding client services.

Skills

- Strong communication skills, both verbal and written, with an emphasis on phone etiquette.

- Proficiency in Microsoft Office Suite and general computer skills for data entry tasks.

- Ability to analyze customer needs and provide tailored solutions.

- Previous experience in a call center environment is preferred but not mandatory.

- Bilingual or multilingual capabilities are a plus, enhancing our ability to serve diverse customers.

- Experience in sales or customer support roles is advantageous.

- Excellent typing skills for efficient documentation during customer interactions. Join us in delivering exceptional service that makes a difference!

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- Vision insurance

Work Location: In person