Customer Service Representative

Are you the kind of person who thrives in a fast-paced environment, loves solving problems, and enjoys helping others? Metro Electric in Romeo, MI is hiring a full-time Customer Service Representative to join our growing team! If you're ready to be the voice behind exceptional service and want a role that truly makes a difference, this is your opportunity. Apply today and become a key part of our customer experience!

We believe in rewarding hard work and creating a supportive, energized workplace. As our Customer Service Representative, you'll earn $20–$24 per hour and enjoy our excellent company-wide benefits, including:

- Health, dental, and vision insurance

- 401(k) participation

- Paid holidays

- Vacation time

We also offer uniforms and help our employees obtain and renew their Generac Certification, First Aid, and CPR certification, in addition to completing the most recent code update classes.

WANT TO KNOW MORE ABOUT METRO ELECTRIC?

Metro Electric provides top-notch Residential Electrical Services in existing homes. We have a large highly skilled, energetic, experienced workforce, consisting of licensed master Electricians, Journeymen, and Apprentices. Our team has a reputation for having high-quality workmanship, hardworking, great interaction, and genuinely good people. Our team of experts represents The M.E.T.R.O. values to be Motivated, Efficient, Trustworthy Respectful and Outstanding.

We have an outstanding company culture! Our management is very open-minded and values each employee's input. We strive to bring out the best in our electricians which is why we provide ongoing training. When you join us, you're not just another number, you are joining a family.

DOES THIS SOUND LIKE YOU?

This is a full-time position, Monday through Friday, 8 AM to 5 PM, with occasional Saturday shifts as needed.

As our Customer Service Representative, you'll be the first point of contact for customers needing service. You'll schedule inbound requests, follow up with current members, and coordinate service appointments with precision. Your day will include managing permits, supporting installations, and keeping operations running smoothly, all while providing a friendly, professional experience that reflects our company values.

We're looking for someone who meets the following qualifications:

- Previous experience handling inbound calls

- Detail-oriented and a self-starter

- Strong computer skills

Experience in home services customer support and familiarity with ServiceTitan software are a plus.

READY TO APPLY?

Ready to join a company that values your skills and supports your growth? Apply now! Our initial application process is quick, easy, and mobile-friendly, so you can get started right away.